Dakota Drive McDonalds - General Manager Resume Example

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Lillian Price
XXXX XXXXXX XXXXX XXXXXXXXX XXXX X, Minot, ND 58703
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Ph: XXXXXXXXXXXX
Professional Summary

Seasoned General Manager with more than 15 years of experience in fast-paced customer service environment. Excellent people and work ethic skills. Track record of achieving exceptional results in sales/ profit increase and producing a positive and respectful work enviroment.

Skills
  • Customer and Personal Service
  • Time Management
  • Administration and Management
  • Judgment and Decision Making
  • Monitoring
  • Social Perceptiveness
  • Complex Problem Solving
  • Sales and Marketing
  • Food Production
  • Troubleshooting
  • Clerical
  • Personnel and Human Resources
  • Management of Personnel Resources
Experience
General Manager Feb 2004Present Dakota Drive-McDonald's Minot, ND
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Prepare budgets and approve budget expenditures.
  • Count money and make bank deposits.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Cook/Housekeeper Mar 2003Feb 2004 Shrine of Our Lady of the Prairies Powers Lake, ND
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Run errands, such as taking laundry to the cleaners and buying groceries.
  • Remove debris from driveways.
  • Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.
  • Plan menus and cook and serve meals and refreshments following employer's instructions or own methods.
  • Answer telephones and doorbells.
Cashier/Stock/Customer Service Oct 2000Jul 2002 Wal-mart Spirit Lake, IA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Cash checks for customers.
Food Service Employee Oct 1999Jul 2002 Burger King Spirit Lake, IA
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Wash, cut, and prepare foods designated for cooking.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
  • Pre-cook items such as bacon, to prepare them for later use.
  • Order and take delivery of supplies.
Education
Completed 10th Grade-Did not graduate Spirit Lake High School Spirit Lake, IA

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About this resume

General Manager FROM Minot , North Dakota RESUME

This is a resume for a General Manager in Minot, North Dakota with experience working for such companies as Dakota Drive McDonalds and Shrine of Our Lady of the Prairies. The grade for this resume is 0 and is one of hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

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School Attended
Spirit Lake High School