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Dairy Queen - General Manager Resume Example

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Jack Carter
XXX XX XXXX, Mineola, TX 75773
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Personable General Manager with outstanding communication and customer service skills. Proven ability to meet project deadlines and thrive in high-pressure environments. Well-versed in all general clerical support areas such as fielding phone calls, customer contact, organizing office files, working with Microsoft office.  Excellent cross-functional leadership abilities. Familiar working with diverse populations. Additional strengths in delivering compelling presentations to groups of people.

Skills
  • Multi-operations management
  • Human resources management
  • Project management
  • Operations management
  • Personnel management
  • Risk management
  • Business analysis
  • Quality control
  • Cost reduction
  • Inventory control
  • Revenue adjustments
  • Customer needs assessment
  • Conflict resolution
  • Business and requirements analysis
  • Business management methodology
  • Customer relations
  • Recruitment and talent development
  • Performance tracking and evaluation
  • Team building
  • Employee engagement
  • Microsoft Office Suite expert
  • Leadership mentoring
  • Exceptional time management skills
  • Talented multitasker
  • Adaptable
  • Flexible thinker
  • Strong public speaker
  • Results-oriented
  • Persuasive
Experience
General Manager Nov 2012Present Dairy Queen Mineola, Tx
  • Created mutually beneficial relationships with customers.
  • Launched sales initiatives with a focus on securing return business.
  • Trained employees on store policies and customer service standards.
  • Delivered reports on product inventories and sales.
  • Increased revenue by up-selling additional products at the register.
  • Generated weekly sales reports to track the success of each brand.
  • Responded to and resolved customer complaints

  • Maintained current knowledge of specials and store promotions.
  • Received glowing reviews from customers and supervisors alike.
  • Managed complete payment process, collecting, documenting, and depositing cash, checks, and vouchers.
  • Managed general ledger accounting, monitoring cash, stock levels, fixed assets, accounts payable, and credit line transactions.
  • Researched and settled unusual, intricate, and unanticipated discrepancies.
  • Partnered with project leadership to guide financial management and maintain adherence to budgetary guidelines.
  • Led company-wide annual training on employee benefit options and office policies.
  • Performed inventory control in selecting cost-effective vendors and ordering supplies.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Minimized errors by adequately training staff on all office systems, policies, and procedures.
  • Efficiently fielded phone calls on a multi-line system.
  • Created and dispersed professional email correspondence to clients detailing company news and highlights.
  • Participated in community events to expand restaurant customer base.
  • Supervised and mentored staff in meeting or exceeding restaurant goals.
  • Implemented operational changes informed by customer feedback.
  • Conducted audits of the kitchen and dining area to assure working conditions were safe and sanitary.
  • Increased restaurant profits by reducing food costs and limiting excessive waste of raw materials.
  • Spearheaded HR functions in selecting, hiring, and supervising hotel restaurant personnel.
  • Attended leadership seminars to sharpen restaurant management skills and promote continued business success.
  • Enforced restaurant policies and business initiatives.
  • Monitored stock, replenishing food supply inventories as needed.
  • Advertised new pricing and daily food specials in a visually appealing way.
  • Diligently informed staff of large reservations or menu changes.
  • Encouraged wait staff to up-sell menu items and deliver outstanding service to customers.
  • Managed restaurant personnel ensuring adequate staffing levels while limiting instances of overtime.
  • Identified and resolved customer complaints regarding food preparation standards and menu options.
Assistant Manager Mar 2012Nov 2012 Dairy Queen Mineola, Tx
Teacher Aug 2010May 2012 Quitman Christian Academy Hainsville, Tx
  • Improved development of sensory/perceptual-motor skills, memory, cognition, and language through the use of special educational strategies and techniques.
  • Conducted parent/guardian meetings to discuss student progress and determine needs-priorities.
  • Introduced child-based hands-on curriculum to promote receptive learning and student interest.
  • Introduced Sign Language to facilitate students' knowledge of American Sign Language.
  • Established student-run lesson plans and learning techniques.
  • Devised and implemented daily lessons for students.
  • Encouraged a debate-style classroom environment to challenge students and increase participation and critical-thinking skills.
  • Clearly defined class expectations and lesson objectives, achieving.
Education
Associate of Arts: Fashion Merchandizing Kilgore College Kilgore, Tx
Associate of Arts: American Sign Language Tyler Junior College Tyler, Tx
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Resume Details

This is a real resume for a General Manager in Mineola, Texas with experience working for such companies as Dairy Queen, Quitman Christian Academy. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Dairy Queen
  • Quitman Christian Academy

Previous Job Positions:

  • General Manager
  • Assistant Manager
  • Teacher

Schools:

  • Kilgore College
  • Tyler Junior College

Level of Education:

  • Associate of Arts

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