Dairy Queen - General Manager Resume Example

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Jack Carter
XXX XX XXXX, Mineola, TX 75773
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Ph: XXXXXXXXXXXX
Professional Summary

Personable General Manager with outstanding communication and customer service skills. Proven ability to meet project deadlines and thrive in high-pressure environments. Well-versed in all general clerical support areas such as fielding phone calls, customer contact, organizing office files, working with Microsoft office.  Excellent cross-functional leadership abilities. Familiar working with diverse populations. Additional strengths in delivering compelling presentations to groups of people.

Skills
  • Multi-operations management
  • Human resources management
  • Project management
  • Operations management
  • Personnel management
  • Risk management
  • Business analysis
  • Quality control
  • Cost reduction
  • Inventory control
  • Revenue adjustments
  • Customer needs assessment
  • Conflict resolution
  • Business and requirements analysis
  • Business management methodology
  • Customer relations
  • Recruitment and talent development
  • Performance tracking and evaluation
  • Team building
  • Employee engagement
  • Microsoft Office Suite expert
  • Leadership mentoring
  • Exceptional time management skills
  • Talented multitasker
  • Adaptable
  • Flexible thinker
  • Strong public speaker
  • Results-oriented
  • Persuasive
Experience
General Manager Nov 2012Present Dairy Queen Mineola, Tx
  • Created mutually beneficial relationships with customers.
  • Launched sales initiatives with a focus on securing return business.
  • Trained employees on store policies and customer service standards.
  • Delivered reports on product inventories and sales.
  • Increased revenue by up-selling additional products at the register.
  • Generated weekly sales reports to track the success of each brand.
  • Responded to and resolved customer complaints

  • Maintained current knowledge of specials and store promotions.
  • Received glowing reviews from customers and supervisors alike.
  • Managed complete payment process, collecting, documenting, and depositing cash, checks, and vouchers.
  • Managed general ledger accounting, monitoring cash, stock levels, fixed assets, accounts payable, and credit line transactions.
  • Researched and settled unusual, intricate, and unanticipated discrepancies.
  • Partnered with project leadership to guide financial management and maintain adherence to budgetary guidelines.
  • Led company-wide annual training on employee benefit options and office policies.
  • Performed inventory control in selecting cost-effective vendors and ordering supplies.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Minimized errors by adequately training staff on all office systems, policies, and procedures.
  • Efficiently fielded phone calls on a multi-line system.
  • Created and dispersed professional email correspondence to clients detailing company news and highlights.
  • Participated in community events to expand restaurant customer base.
  • Supervised and mentored staff in meeting or exceeding restaurant goals.
  • Implemented operational changes informed by customer feedback.
  • Conducted audits of the kitchen and dining area to assure working conditions were safe and sanitary.
  • Increased restaurant profits by reducing food costs and limiting excessive waste of raw materials.
  • Spearheaded HR functions in selecting, hiring, and supervising hotel restaurant personnel.
  • Attended leadership seminars to sharpen restaurant management skills and promote continued business success.
  • Enforced restaurant policies and business initiatives.
  • Monitored stock, replenishing food supply inventories as needed.
  • Advertised new pricing and daily food specials in a visually appealing way.
  • Diligently informed staff of large reservations or menu changes.
  • Encouraged wait staff to up-sell menu items and deliver outstanding service to customers.
  • Managed restaurant personnel ensuring adequate staffing levels while limiting instances of overtime.
  • Identified and resolved customer complaints regarding food preparation standards and menu options.
Assistant Manager Mar 2012Nov 2012 Dairy Queen Mineola, Tx
Teacher Aug 2010May 2012 Quitman Christian Academy Hainsville, Tx
  • Improved development of sensory/perceptual-motor skills, memory, cognition, and language through the use of special educational strategies and techniques.
  • Conducted parent/guardian meetings to discuss student progress and determine needs-priorities.
  • Introduced child-based hands-on curriculum to promote receptive learning and student interest.
  • Introduced Sign Language to facilitate students' knowledge of American Sign Language.
  • Established student-run lesson plans and learning techniques.
  • Devised and implemented daily lessons for students.
  • Encouraged a debate-style classroom environment to challenge students and increase participation and critical-thinking skills.
  • Clearly defined class expectations and lesson objectives, achieving.
Education
Associate of Arts: Fashion Merchandizing Kilgore College Kilgore, Tx
Associate of Arts: American Sign Language Tyler Junior College Tyler, Tx

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About this resume

General Manager FROM Mineola , Texas RESUME

This is a resume for a General Manager in Mineola, Texas with experience working for such companies as Dairy Queen and Dairy Queen. The grade for this resume is 0 and is one of hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

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School Attended
Kilgore College