Bestwestern - General Manager Resume Example

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XXXX XXXXXXX XXXXXX XXXXX XXXX X, San Diego, CA 92108 XXXX XXXXXXX XXXXXX XXXXX XXXX X, 92108, San Diego CA | XXXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX

Skills

Experience

General Manager 01/2011 to 03/2012
Bestwestern – Baton Rouge, LA

Identifies marketing opportunities by identifying consumer requirements; defining markets, establishing target markets, competitor analysis, and forecasting projected business.
Enhances member value by providing pricing, training, working with 3rd party block reservations, and consulting support to increase revenue.
Prepare monthly reports for owners.
Establishes and maintains business account relationships by frequent communication with target accounts.
Plans, directs and coordinates banquets held within the establishment.
Develops and maintains banquet accounts by ensuring customer satisfaction before, during, and after the event.
Improved on customer service by analyzing customer complaints and developing and implementing innovative tactics to resolve problems.

Manager 01/2007 to 06/2011
Jiffylube International – Sacramento, CA

Entrusted to determine the direction and success for sales results, operational controls, customer service standards, facility/maintenance upkeep, people management Establish a successful team of sales and customer driven employees to consistently improve top line sales Provide leadership and direction to 20+ employees Maintain inventory, opening and closing store, labor scheduling and timekeeping Ensure compliance with all laws, regulations and company policies and procedures.

Assistant Manager 06/2007 to 01/2007
Jiffylube International – Sacramento, CA

Assist in providing overall direction to personnel to meet and exceed store goals.
Provided prompt and courteous response to customers questions and in the absence of the store manager, resolve customer complaints and issues.
Monitor work flow to ensure vehicles are processed within set time limits.
Provide manager with assistance in managing 20+employees.

Operations Manager 05/1991 to 07/2006
Babu Enterprises – Sacramento, CA

Manage 20+ employees for 24 hour Business operations Implemented benefits, payroll, vacation, and hiring procedures for effective operation Defined performance benchmarks for multiple outlets to manage employees and emerging business needs, resulting in steadily increasing gross and net profit margins Liaise and maintain relationships with external (temp/perm) employment agencies for recruiting of non-exempt employees Established merchant and vendor relations, resulting in reduced costs of goods necessary to run a successful business Assist in all accounting transactions, including payable, receivables, and company profits/losses Contribute in the training and orientation of new-hires.

Education