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Best Quality Services - General Manager Resume Example

Ella Peterson
Quality-oriented Manager with over 25 years of experience in all aspects of program management encompassing Federal, State, Commercial, Residential, and Facility Maintenance Operations.
Outstanding Project Manager hands-on
skills obtained
in field . O.S.H.A. certification, and multiple Cleaning Seminaries attended.
Responsible for  projects being performed and completed with the highest standards, providing continuity and consistency.
  • Administration and Management
  • Personnel and Human Resources
  • Customer and Personal Service
  • Critical Thinking
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Management of Personnel Resources
  • Quality Control Analysis
  • Equipment Maintenance
General Manager 01/2010 to Present
Best Quality Services, LLC Falls Church, VA
  • Oversee daily work activities with General Managers.
  • Inspection of work projects with cleaning crew.
  • Review and propose extra jobs/projects to enhance properties.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Explain goals, policies, or procedures to staff members.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories.
  • Interview and hire new employees.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Director of Operations 01/2002 to 01/2010
Comnat Systems Annandale, VA
  • Direct supervision of the day-to-day support activities which included sales calls to customers, providing oversight to all start up projects such as job permits, licenses, direct and indirect cost estimates and budgetary obligations and coordinating corporate administrative office tasks.
  • Evaluate equipment requirements and configuration needs, and assisted with start-up and set-up aspects of projects.
  • Directly coordinates all quality control inspections raising quality levels from 88.5% to 93%.
  • Prepares facility for the successful State and Federal Inspections.
  • Involved in the direct hiring, training and performance reviews of all personnel including determining and imposing disciplinary actions and moderating grievances with the SEIU Local 82 Union.
  • Assisted in the development and maintenance of corporate standards and procedures helping to ensure quality control and consistency of performance.
Front Desk Assistant 01/2001 to 01/2002
C.F.C. Services Reston, VA
  • Provide efficient, courteous, and professional reception to visitors.
  • Operate a Central Telephone Switchboard.
  • Schedule automated activities for Conference Rooms.
  • Perform clerical tasks, and support Administration Team with changing workloads.
Area Manager/H.R. Assistant 01/1987 to 01/2001
National Services Contractors Washington, DC
  • Managed the day-to-day operation, and responsible for establishing policies and procedures necessary to ensure proper controls, timeliness and accuracy of the functions.
  • These functions include recruiting, staffing, training, promotional development, benefits administration, employee communications, policies and procedures, state and federal compliance and employee relations.
  • Seek out and retain networking resources to enhance the company's image and business objectives.
  • Recommend procedures that will enhance efficiency of the employees.
  • Conducted inspections to establish targets for quality levels.
  • Interviewed potential new staff members.
  • Scheduled workloads maintained personnel and payroll records.
  • Controlled equipment and supplies inventory.
  • Trained personnel on diverse machines and equipment's operations to ensure safety.
  • Recognized ability to add value and satisfy internal and external clients.
  • Assign and scheduled all contract support, ensuring efficient and timely completion of projects.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Biology Undergraduate Brooklyn College - Brooklyn, N.Y.
Liberal Arts Hostos Community College - Bronx, N.Y.
Spanish (Fully Bi-lingual)
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Resume Details

This is a real resume for a General Manager in Woodbridge, Virginia with experience working for such companies as Best Quality Services, Llc, Comnat Systems. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Best Quality Services
  • LLC
  • Comnat Systems

Previous Job Positions:

  • General Manager
  • Director of Operations
  • Front Desk Assistant
  • Area Manager
  • HR Assistant


  • Brooklyn College
  • Hostos Community College

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