Bad Boys Boxing Club - General Manager Resume Example

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Julian Phillips
XXXX XX XXXXXX XXXX, Mission, TX 78572
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Ph: XXXXXXXXXXXXX
Summary

Bi-lingual, goal-oriented General Manager who builds and leads friendly, efficient service teams, is dedicated to high levels of customer satisfaction and meeting aggressive business goals. Managed 5 staff in a ballet school and 4 in a box training gym, serving over 50 members per night. Exceptional customer service skills and outstanding enthusiasm with specialized knowledge in administration, secretarial and sales.


Skills
  • Microsoft Windows literate(Word, Excel Access, Power Point and Outlook)
  • Multi-tasked and work with minimal supervision.
  • Type (35 wpm), multi-line phone, filing, 10 key calculator, Xerox and fax machine.
  • Excellent communication and detailed-organizational skills
  • Impeccable interpersonal skills including heavy customer contact
  • Offer common sense, ability to take initiative, quality orientation and ability to see a task through.
  • Willing to take new challenging tasks.
  • Highly motivated, dependable, honest, loyal and trustworthy.
  • Outstanding managerial and supervisory abilities.
  • Customer and Personal Service
  • Active Listening
  • Social Perceptiveness
  • Clerical
  • Monitoring
  • Time Management
  • Writing
  • Judgment and Decision Making
  • Persuasion
  • Administration and Management
  • Sales and Marketing
  • Operation Monitoring
  • Psychology
Experience
General Manager Jul 2015Present Bad Boys Boxing Club McAllen, TX
  • Explain goals, policies, or procedures to staff members.
  • Plan and implement sales promotions or other marketing strategies and activities for boxing gym operations.
  • Plan and implement changes to service offerings to meet community needs or increase boxing gym revenues.
  • Set marketing, sales, or other financial goals for boxing gym and monitor progress towards these goals.
  • Top quality customer service and recruit new gym memberships.
  • Set prices or credit terms for gym membership, gym attire and equipment.
  • Complete and maintain records such as state-required documents, tracking documents, or product inventories.
  • Conduct market research and analyze industry trends.
  • Interview and hire new employees.
  • Attend or make presentations at community events to promote gym memberships or build community relationships.
Medical Records Data Entry Clerk Jun 2014Aug 2014 Miramar Pain Management Edinburg, TX
  •  A private facility which specializes in radiology and pain management. 
  •  Enter  all patient demographics, medical history, doctor's notes, therapy notes, radiology results and notes and other needed information.
  • Create, organize and prepare all patient charts for out of town clinics.

    Update patient excel sheet weekly.

  • Schedule patient appointments into office hours.
  • Call patients and review their accident questionnaire, family history, etc.
  • Determined work priority.
  • Cleaning duties.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
Patient Care Specialist (Educator) Sep 2013Nov 2013 Smile Magic Dental Center McAllen, TX
  •  A private dental center which specializes in pediatric dentistry and includes family.
  •  Recruit new potential patients to our dental office at health fairs, community events and schools.
  • Dental education presentations for students and teachers at daycares and schools with clinic mascot.
  • Educated the public on dental health at public events.
  • Recruited public for our dental office.
  • Transported necessary equipment to event sites.
  • Determined work priority.
  • Cleaning duties.
Front Office Receptionist Oct 2010Aug 2011 Gutierrez and Wong Medical Center McAllen, TX
  • A private medical center which specializes in geriatric medicine.Verified private insurance, Medicaid and Medicare, manually through the phone or electronically through the computer.
  • Prepared and organized worker's compensation files and faxed required documentation to the insurance adjusters.
  • Responsible for independently determining the disposition of clerical problems, referring the more complex problems to an admin
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Engaged in recordkeeping, filing, and sorting patient records.
  • Dermined work priority.
  • Received outstanding balance and office co-pay payments.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Secretary/Office Manager Feb 2008Jul 2009 Deborah Case Dance Academy McAllen, TX
  •  A public dance school which teaches ballet, jazz, gymnastics and more. The experience of being a student encourages the public to recognize performing arts and a difference it can make in one's life.
  • Marketing and Event Planning
  • Received and recorded tuition payments and other performance fees:
  • Typed and organized class rosters, school registration and competition documents, letters, memos and updated reports.
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Personal assistant to Ms. Case.
  • Prepared bank deposit.
  • Balanced and counted monies for deposit.
  • Cleaning duties.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
Rehabilitation Front Aug 2005Dec 2005 St. Marie Clinic P.A Mission, TX
  •  A private medical clinic which specializes in pediatric and family medicine. This clinic treats pediatric patients for speech, physical and occupational therapy on the second floor.
  • Audited patient charts to comply by state and HIPPA regulations.
  • Entered and scanned patients' demographics into computer system(Medical Manager)office going paperless.
  • Assisted therapists with parent and patient translation.
  • Assisted therapist with report deadline.
  • Answer multi-line telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
Office Operator Nov 2004Feb 2005 South Texas Clinic for Pain Management McAllen, TX

 A private medical center which specializes and treats patients with pain management.

  • Screened all incoming calls, transferred to requested destination, took messages and scheduled appointments into Office Hours.
  • Audited patient charts to comply by state and HIPPA regulations.
  • Responsible for independently determining the disposition of clerical problems, referring the more complex to an administrator.
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Engaged in recordkeeping, filing, and sorting patient records.
  • Determined work priority.
  • Assisted physician assistant with department meetings and pharmaceutical representative appointments.

  • Perform clerical duties such as typing, proofreading, and sorting mail.
  • Keep records of calls placed and received.
Secretary/Administrative Assistant Sep 2002Nov 2003 New Beginnings Behavioral Health Services Edinburg, Tx
  •  A behavioral facility which offers invention and prevention counseling to troubled juvenile delinquents. Perform adult psychological evaluations for the department of corrections.
  • Performed urinalysis test for all new incoming clients and sent out to laboratory.
  • Retyped and improved office documents with Microsoft Windows Excel.
  • Engaged in recordkeeping, filing and sorting patient records.
  • Responsible for independently determining the disposition of clerical problems, and referring the more complex problems to an administrator.
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Acting Office Manager for two months.
  • Communicated with court appointed juvenile officers for monthly updates on client reports.
  • Assisted counselors Program Director and Court Coordinator in preparing and organizing charts for court, translation, snack-time, waiting for parents to pick up clients and facility drivers to arrive from client drop off.
  • Answer multi-line telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Complete forms in accordance with company procedures.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Make copies of correspondence or other printed material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Learn to operate new office technologies as they are developed and implemented.
  • Order and dispense supplies.
Front Office Receptionist Dec 2001Jul 2002 Advanced Medical Imaging McAllen, TX
  • Entered patient demographics into Medisoft program.
  • Received and recorded cash payments.
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Retyped and improved office documentation with Microsoft Windows Excel.
  • Assisted doctor with basic transcription on radiological results.
  • Traveled to Weslaco office when needed.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Make copies of correspondence or other printed material.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Maintain scheduling and event calendars.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Radiology Registration Representative Oct 1996Dec 1996 McAllen Medical Center McAllen, TX
  •  A medical facility which offers emergency and non-emergency medical attention to pediatric, family and geriatric patients. Facility used by private practice physicians with privileges to perform surgeries.
  • Volunteered one week before being hired.
  • Answered multi-line phone; scheduled appointments for out-patients.
  • Assisted physicians when needed.
  • Determined work priority.
  • Engaged in recordkeeping, filing and sorting patient records.
  • Responsible for independently determining the disposition of clerical problems, referring the more complex to an administrator.
  • Maintain responsibility for assigned clerical duties requiring some discretion and independent judgment.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Conduct searches to find needed information, using such sources as the Internet.
Education
Legal Certification: Legal Assistant May 1996 South Texas Vocational Technical Institute-Mcallen McAllen, TX
Diploma: Politcal Science University of Pan American Edinburg, Texas, US Began with my basics in English, Math, Science and History. Took anatomy and a general psychology course. I have 26 credits
Bachelor of Science: Health and Medical Management South Texas College McAllen, TX Began with my basics of English, Math, History and Science. In my plan psychology was included. I was able to complete about 30 hours or credit.
Languages

Spanish, level of proficiency: conversational and able to write to a minimal.

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About this resume

General Manager FROM Mission , Texas RESUME

This is a resume for a General Manager in Mission, Texas with experience working for such companies as Bad Boys Boxing Club and Miramar Pain Management. The grade for this resume is 0 and is one of hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

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School Attended
South Texas Vocational Technical Institute-Mcallen