Amc Theatres - General Manager Resume Example

Sdisene A Tbcarsuo

XXXX XXXXXXXXX XXXX XXXXXX, Lawton, OK 73505

XXXX XXXXXXXXX XXXX XXXXXX, 73505, Lawton OK

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Professional Summary

Accomplished and energetic Manager with a solid history of achievement in Entertainment, Sales, and Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include time management, HR Support and vendor management.

Skills

Customer and Personal Service
Active Listening

Time Management
Administration and Management

Critical Thinking
Coordination

Judgment and Decision Making
Management of Personnel Resources

Complex Problem Solving
Clerical

Sales and Marketing

Experience

General Manager Mar 2013 ‐ Nov 2018 AMC Theatres Lawton, OK

Film crew member from March 2013, quickly promoted to Assistant Manager June 2013, and General Manager October 2015 with Carmike Cinemas (acquisition to AMC Theatres December 2016).
Increased Food & Beverage sales by 50% and saved 20% on cost.
Improved guest's overall satisfaction by 20% in a quarter.
Oversee all theatre operations such as sales, budgeting and invoicing, customer service, vendor acquisition and management, HR management and support, and product knowledge and training.
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
Explain goals, policies, or procedures to staff members.
Conduct market research and analyze industry trends.
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
Monitor operations to ensure that standards for sound and image projection quality are met.
Operate equipment in order to show films in a number of theaters simultaneously.
Inspect movie films to ensure that they are complete and in good condition.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Resolve customer complaints regarding sales and service.
Prepare budgets and approve budget expenditures.

Assistant Manager Oct 2008 ‐ Mar 2013 Blockbuster Video Mobile, AL

Assign employees to specific duties.
Instruct staff on how to handle difficult and complicated sales.
Inventory stock and reorder when inventory drops to a specified level.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Keep records of purchases, sales, and requisitions.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Review inventory and sales records to prepare reports for management and budget departments.
Oversaw sales and transport of liquidation products.

Customer Service Representative May 2010 ‐ Jan 2011 AFNI Corporation San Antonio, TX

Third-party call center vendor for Verizon home services (phone, internet, and TV).
Received inbound calls for customer billing and sales inquiry support.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.

Office Assistant Mar 2007 ‐ May 2008 AAFES Scott Air Force Base, IL

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Use computers for various applications, such as database management or word processing.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Locate and attach appropriate files to incoming correspondence requiring replies.
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Manage projects or contribute to committee or team work.
Order and dispense supplies.