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Our Lady of the Lake Regional Medical Center - General and Operations Managers Resume Example

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Alexa Coleman
Professional Summary:

Accomplished and energetic senior nursing executive with a solid history of achievement in healthcare administration. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include facility construction, strategic, operational, and clinical planning, and hospital accreditation and certifications. Proven financial stewardship to include bedside nurse engagement in finance and their everyday role.  Strong communicator with interdisciplinary teams and demonstrated leader in team member engagement.  Grounded in a commitment to patient care and led by the organization's mission to provide services with fiscal accountability.  Known for collaborating with physicians for successful outcomes in hospital acquired conditions. Expertise in electronic documentation systems and developing service lines.
Key Innovations/Projects/Awards
American Nurses Credentialing Center Magnet(TM) accreditation at two facilities (2003, 2010) and re-accreditation (2014);  Chest Pain Accreditation (2005, 2010) and re-accreditation (2014); Bariatric Certification (2006, 2010) and re-certification (2014); opened a 120 bed Heart and Vascular Center (2011); led organization in achieving only Level 2 Trauma Center in the region (2013); electronic bidding (2006, 2007) resulting in elimination of agency at both facilities; recognition for patient satisfaction at the 99th percentile by John Hopkins; Magnet exemplars in patient satisfaction and OSHA blood borne pathogen processes.
Instrumental in bridging the first public-private collaborative with LSU and seeking accreditation of the clinics.

General and Operations Managers 01/2007 to 05/2015
Our Lady of the Lake Regional Medical Center Baton Rouge, LA
 Executive responsible for strategic, operational, and clinical oversight in a large complex 800+  bed acute care facility as well as nurse executive responsibility for the nursing homes, critical access hospital, and LSU clinics.  Led many multi-million dollar strategic initiatives such as optimizing Cerner, the enterprise documentation system, nurse scheduling systems, and numerous construction projects.  Opened the only universal acuity-adaptable cardiology unit in the region and only level 2 trauma center in the region.  Expertise in team member engagement through innovative programs such as shared governance, DAISY awards, and Re-igniting the spirit of caring.  Strong financial background with bedside staff involvement in fiscal stewardship through innovative programs such as electronic bidding and scheduling.  
Key achievements:  American Nurses Credentialing Center Magnet designation(2010) and re-designation (2014);  first time Chest Pain Accreditation and re-accreditation; first time Joint Commission Accreditation Stroke Certification; first time Nursing Annual Report; first time La. State Nurses Association Nightingale Award for Hospital of the year (2008, 2010, 2012, 2013, 2014, 2015), first time recognition of nurses through DAISY awards.
Vice President of Nursing/CNO 08/1981 to 01/2007
Lafayette General Medical Center Lafayette, LA
2005-2007:  Senior executive with overall accountability for nursing strategic, clinical, and operations excellence.  Excellent communication skills and working with physicians and other interdisciplinary leaders.  Led organization to American Nurses Credentialing Center Magnet(TM) designation.  Other key areas of achievement- RN satisfaction; Patient Satisfaction, Nursing Sensitive Indicator success.
2003-2005  Assistant Vice President of Nursing - responsible for implementation and operations of nursing and clinical care
2001-2003  Emergency Services Director
1996-2001  Home Health Administrator
1985-1996  Nurse Manager Orthopedics and Neuroscience, Patient Care Support Services, Medical-Surgical Unit
1981-1985 Registered Nurse
Nursing Consultant 05/1992 to 06/2000
Comprehensive Resources Baton Rouge Consulting Services Baton Rouge, LA
Reported to the CEO of the company.  Developed and presented regional workshops on topics of importance to organized nursing in hospitals.
Staff Registered Nurse 08/1980 to 08/1981
Rapides General Medical Center Alexandria, LA
Clinical responsibilities associated with registered nursing
Master of Science: Nursing May 1993 Northwestern State University - Natchitoches, LA Majored in adult health nursing in an administrative track with a focus on finance and strategic planning. GPA 4.0
Bachelor of Science: Nursing Dec 1985 University of Louisiana at Lafayette - Lafayette, La Graduated Cum Laude; received the Sister Janet Falgout Nursing Award/scholarship
Associate of Science: Nursing Aug 1980 Louisiana State University at Alexandria - Alexandria, LA Received the La. State University Founder's Scholarship, Rapides Women's Auxilary Scholarship, and the Alpha Kappa Psi women's scholarship
La. Foundation of Nursing Nightingale's Volunteer of the Year 2012
La Foundation of Nursing Nightingale's Nurse Administrator of the Year, 2011
Heart of Nursing Award, Lafayette General Medical Center
Great 100 Nurses awardee
DAISY Award winner
Nephrology Nursing Journal, Vol 38, No.5; Ford, Deborah and Steele-Moses, Susan, Predictors for African American's Willingness to Donate Organs: A Literature Review
Nursing Annual Report 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014
American Nurses Credentialing Center Magnet document 2003, 2010, 2014
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Resume Details

This is a real resume for a General and Operations Managers in Prairieville, Louisiana with experience working for such companies as Our Lady Of The Lake Regional Medical Center, Lafayette General Medical Center, Comprehensive Resources Baton Rouge Consulting Services. This is one of the hundreds of General and Operations Managers resumes available on our site for free. Use these resumes as templates to get help creating the best General and Operations Managers resume.

Previous Companies:

  • Our Lady of the Lake Regional Medical Center
  • Lafayette General Medical Center
  • Comprehensive Resources Baton Rouge Consulting Services

Previous Job Positions:

  • General and Operations Managers
  • Vice President of Nursing
  • CNO
  • Nursing Consultant
  • Staff Registered Nurse


  • Northwestern State University
  • University of Louisiana at Lafayette
  • Louisiana State University at Alexandria

Level of Education:

  • Master of Science
  • Bachelor of Science
  • Associate of Science

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