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Residence Inn by Marriott - Front Office Supervisor Resume Example

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Evelyn Howard
XXXX XXXXXXXXX XXX
Dayton, OH 45414
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Responsible Supervisor proficient in customer service and computer skills. Passionate and motivated, with a drive for excellence. Three years in the Hospitality industry and seven years in customer service. 
Skills
  • Persuasion
  • Active Learning
  • Complex Problem Solving
  • Time Management
  • Customer and Personal Service
  • Clerical
Experience
Front Office Supervisor May 2013Jan 2014 Residence Inn by Marriott Dayton, Oh
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Basic cleaning responsibilities. 
Guest Service Agent Jan 2012May 2013 Courtyard by Marriott Dayton, OH
  • Make reservations for patrons.
  • Provide information about local features such as shopping, dining, nightlife, or recreational activities. 
  • Receive, store, or deliver luggage or mail.
  • Provide direction to guests.
  • Pick up and deliver items or run errands for guests.
  • Determine form of payment and guests credit.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
Server Jun 2010Jan 2012 Waffle House Dayton, OH
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Place food servings on plates according to orders or instructions.
  • Take food orders and relay orders to cooks so they can be filled.
  • Stock service stations with items such as ice, napkins, or straws.
  • Total checks, present them to customers, and accept payment for services.
Education
GED Dayton, OH Homeshooled May 2010
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Resume Details

This is a real resume for a Front Office Supervisor in Dayton, Ohio with experience working for such companies as Residence Inn By Marriott, Courtyard By Marriott, Waffle House. This is one of the hundreds of Front Office Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Front Office Supervisor resume.

Previous Companies:

  • Residence Inn by Marriott
  • Courtyard by Marriott
  • Waffle House

Previous Job Positions:

  • Front Office Supervisor
  • Guest Service Agent
  • Server

Schools:

  • Homeshooled

Level of Education:

  • GED

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