Fairfield Inn by Marriott - Front Office Supervisor Resume Example

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Lillian Price
XXX XXXXXXX XXX, Fullerton, CA 92831
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Ph: XXXXXXXXXX
Professional Summary

Seasoned hotel expert with more than 7 years of experience in the exciting world of hospitality.   
Excellent energy and intuitive people skills. Track record of achieving exceptional results in guest satisfaction and delivering guest promises.   
I'm looking to return to a career with a world renounced leader in the hospitality industry.

Skills
  • Valuable written and spoken communication skills 
  • Able to keep calm under pressure
  • Able to adapt to different guests.
  • Excellent organization skills
  • Active Listener
Experience
Fairfield Inn by Marriott Anaheim, Ca Front Office Supervisor/Manager on Duty Sep 2013Mar 2015

  • Coordinate daily activities of front office agents.
  • Oversee housekeeping, engineering, loss prevention and valet services. 
  • Observe and evaluate team members' performance to ensure quality service and compliance with brand standard.
  • Train new hire agents in proper operational procedures and functions and explain company policies.
  • Meet with managers and other supervisors to stay informed of changes affecting operations.
  • Resolve guest complaints regarding worker performance or hotel amenities provided.
  • Apply guest feedback to training for tailored guest experience.
Anaheim Marriott Convention Center Anaheim, Ca Front Office Agent /New Hire Trainer Nov 2010Aug 2013
  • Arrange on-the-job training for new hires and transfer associates.
  • Arrange for ongoing technical training and personal development classes for new hires via MyLearning
  • Designated Elite Guest Agent for more personalized check in experience.
  •  Make recommendations regarding shopping, dining, or entertainment for both visitors and locals staying at the property.
  • Empowered to problem solve a great number of unique situations.
Irvine Airport Marriott Irvine, Ca Night Auditor Sep 2008Nov 2010
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check room rate figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Operate 10-key calculators, copy machines to perform calculations and produce pre-accounting paperwork.
  • Stored confidential documents according to company procedures.
  • Operated airport shuttle to John Wayne Airport.
  • Provided welcoming atmosphere for seasoned travelers.
  • Managed rooms blocking for Southwest pilot and stewards contract.
  • Ordered supplies for lobby shop and kept neat bi-monthly records of items ordered. 
  • Trained new hire overnight agents. 
Marriott Riverside Franchise Property Riverside, Ca Front Desk Agent Feb 2009Sep 2009
  • Greet and register guests, collected proper method of payment for hotel room.
  • Answer inquiries pertaining to hotel policies and services, and resolve guests' complaints.
  • Keep records of guest interactions, recording details of questions, complaints, or comments, as well as actions taken.
  • Post charges, such those for rooms, food, liquor, or telephone calls.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • As a franchise agent provided Marriott's well known customer service.
  • Communicated with hotel driver for airport transportation. 
Sam's Club Irvine, Ca Bakery and Cafe Department Manager Nov 2006Jan 2008
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Direct or coordinate bakery deliveries.
  • Prepare or maintain inventory or production records.
  • Operate slicing or wrapping machines.
  • Receive and count stock items, and record data manually or using computer.
  • Purchase new or additional stock, or prepare documents that provide for such purchases.
Knott's Berry Farm Buena Park, Ca Food and Beverage Supervisor Apr 2005Apr 2006
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Education
Cypress High School Cypress, Ca High School Diploma Jun 2004
Community Service

Volunteer, Habitat for Humanity, 2012-2015
Childrens' Miracle Network 2012-2015
Second Harvest Food Bank of Orange County 2012-2015
Hemopet Non Profit- 2011-2012

Languages
  • Spanish  
Reading Fluent
Spoken Fluent
Awards
Driver Award 2014, Fairfield Inn by Marriott
Spirit to Serve Award 2015, Fairfield Inn by Marriott
Spirit to Serve Award 2012 , Anaheim Marriott.
Employee of the Month 2009, Riverside Marriott
Manager of the Quarter 2007,  Sam's Club Irvine

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About this resume

Front Office Supervisor FROM Fullerton , California RESUME

This is a resume for a Front Office Supervisor in Fullerton, California with experience working for such companies as Fairfield Inn by Marriott and Anaheim Marriott Convention Center. The grade for this resume is 0 and is one of hundreds of Front Office Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Front Office Supervisor resume.

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School Attended
Cypress High School