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Hilton Dallas Lincoln Centre500 Rooms - Front Office Manager Resume Example

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Joseph Clark
XXXX XXXXXX XXXXXXX , Katy, TX 77449
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Front Office employee with seven years of experience combining management and customer service expertise in busy and demanding hotels. Looking for a position at your property to better myself and the quality of your staff. 

Skills
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Able to Motivate and Improve Morale of staff
Experience
Front Office Manager (Promoted after frist year) Oct 2012Apr 2014 Hilton Dallas Lincoln Centre(500 Rooms) Dallas , TX
  • Ensures smooth, efficient and professional operation of all front office operations.
  • Ensures that all procedures and policies are in place and followed.  
  • Leads by example: Provides a gracious and aggressive hospitality towards all customers.  
  • Stays informed of sales strategies, packages, promotions, and discounts; knows how they relate to other departments and how they are to be handled. 
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Front Office Supervisor Apr 2012Oct 2012 Homewood Suites Park Central Dallas, TX
Front Office Supervisor (Promoted after first year) Sep 2010Apr 2012 Embassy Suites Market Center Dallas, TX
  • Provide guidance and leadership of the Hotel Front desk to ensure consistent quality of customer service is provided to all guest in accordance with Hilton standards.
  • Assign and instruct Guest Service Agents, Operators, Bell attendants in details of work and monitor lobby traffic to make staffing adjustments.
  • Supervise front desk operations by completing checklist of important daily tasks, and determining room and rate availability.
  • Resolve customer complaints by conducting thorough research of situation and the most effective resolutions.
  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
Guest Service Agent May 2009Sep 2010 Hilton Garden Inn Shreveport Shreveport, LA
Guest Service Agent Jun 2008May 2010 Hilton Shreveport Convention Center(330 Rooms) Shreveport, LA
  • Greet, register, and assign rooms to guests.
  • Coding electronic keys
  • Promoting marketing programs.
  • Ensuring rooms and services are correctly accounted
Guest Service Agent Nov 2007Jun 2008 Hampton Inn Bossier, LA
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Receive, store, or deliver luggage or mail.
  • Provide directions to guests.
  • Perform office duties on a temporary basis when needed.
  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate a thorough knowledge of the hotel to guest
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Education
High School Diploma May 2005 Huntington High School Shreveport, LA
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Resume Details

This is a real resume for a Front Office Manager in Katy, Texas with experience working for such companies as Hilton Dallas Lincoln Centre500 Rooms, Homewood Suites Park Central, Embassy Suites Market Center. This is one of the hundreds of Front Office Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Front Office Manager resume.

Previous Companies:

  • Hilton Dallas Lincoln Centre500 Rooms
  • Homewood Suites Park Central
  • Embassy Suites Market Center

Previous Job Positions:

  • Front Office Manager
  • Front Office Supervisor
  • Guest Service Agent

Schools:

  • Huntington High School

Level of Education:

  • High School Diploma

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