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Ritz Carlton - Front Office Resume Example

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Michael Moore
XXX XXXXXX XXXXX, Kissimmee, FL 34759
Professional Summary:

Friendly and enthusiastic Coordinator with more than 10 years of specialization in Retail and General Office Position. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Core competencies include Customer Service and clientele as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Sales and Marketing
  • Coordination
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Negotiation
  • Clerical
Front Office Apr 2015Present Ritz Carlton/Marriott International, Inc. Orlando , FL
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Manager/Coordinator Apr 2002Mar 2015 Fossil Group Inc. Dallas, Tx
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Establish credit policies and operating procedures.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
Sales Associates Jan 2001Mar 2002 Dillards Co. Orlando, FL
  • Resolve customer complaints regarding sales and service.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.

Secretary Oct 1997Sep 2000 Nicollete Fashion Jewelry Manhattan , NY
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
  • File and retrieve corporate documents, records, and reports.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
Bachelor Science in Computer Science : Programming Apr 1996 Southwestern University Cebu City, Ph
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Resume Details

This is a real resume for a Front Office in Kissimmee, Florida with experience working for such companies as Ritz Carlton, Marriott International, Inc. This is one of the hundreds of Front Office resumes available on our site for free. Use these resumes as templates to get help creating the best Front Office resume.

Previous Companies:

  • Ritz Carlton
  • Marriott International
  • Inc

Previous Job Positions:

  • Front Office
  • Manager
  • Coordinator
  • Sales Associates
  • Secretary


  • Southwestern University

Level of Education:

  • Bachelor Science in Computer Science

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