Benjamin T Stevens - Front Office Resume Example

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Dylan Allen

XXXX XXXX XXXXXXX XXX XXX XXX, Corona, CA 92883
H: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Friendly and enthusiastic Front office assistant with 7 years of employment specialization in Cosmetic and Family dentistry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent office with friendly, professional demeanor at all times.

Skills

English Language
Customer and Personal Service

Service Orientation
Critical Thinking

Complex Problem Solving
Administration and Management

Negotiation
Communications and Media

Experience

Front Office /Back Office assistant, 01/2008 to Present
Benjamin T. Stevens, DDS – Aliso Viejo, CA

Work with patients by telephone or in person to provide information about treatment needed, appointments, insurance benefits and any concerns.

Review insurance benefits, expertise in exclusions and limitations.

Determine charges for treatment needed/requested, set up payment plans, including Care Credit.

Conflict resolution with staff, insurance companies and patients.
Collections/billing of patients and insurance companies.
Continued Care with patients on a regular basis..
Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.

Provide postoperative instructions prescribed by dentist.

Instruct patients in oral hygiene and plaque control programs.

Order and monitor dental supplies and equipment inventory.

Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.

Maintain Demandforce, Facebook, Internet advertising, and any reviews or surveys on internet sites.
Responsible for working with our Collection Agency

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

File and maintain records.

Waiters and Waitresses, 02/2007 to 01/2008
La Rosa – Taylor, KY

Greet guests and seat them at tables or in waiting areas.

Provide guests with menus.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Take and prepare to-go orders.

Operate cash registers to accept payments for food and beverages.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Front Desk/Sales, 02/2006 to 01/2007
Spa Gregorie's – Mission Viejo, CA

Confer with customers by telephone or in person to provide information about products or services.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested.

Education

High School Diploma: Jun 2006 Access High School - San Juan Capistrano, CA

Additional Information

CPR/ current
Invisalign training
Demandforce/Facebook
Carecredit
Eaglesoft
Electronic Claims/Nea
Contracts with Insurance PPO's

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Benjamin T Stevens - Front Office Resume Example

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