Outback Steakhouse - Front of House Manager Resume Example

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Lily Sanders

XX XXXXXXXX XXX, Hampton, VA 23666

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Ph: XXXXXXXXXX

Professional Summary

Accomplished and energetic Front of House Manager with a solid history of achievement in training with a low margin of employee turnover. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include guest satisfaction, morale boosting and controlling hours.

Skills

Customer and Personal Service
Active Listening

Speaking
Service Orientation

Social Perceptiveness
Coordination

Persuasion
Time Management

Critical Thinking
Negotiation

Reading Comprehension
Instructing

Monitoring
Sales and Marketing

Active Learning
Judgment and Decision Making

Writing
Mathematics

Education and Training
Complex Problem Solving

Management of Personnel Resources
Food Production

Administration and Management
Public Safety and Security

Computers and Electronics
Clerical

Experience

Front of House Manager Jun 2014－Jan 2015 Outback Steakhouse Hampton, VA

Manage staff, preparing work schedules and assigning specific duties.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Organizing liquor, beer and wine orders to ensure the product is in the building for sale.
Providing the staff with a positive working environment.

Bartender May 2012－Jun 2014 Outback Steakhouse Virginia Beach, VA

Collect money for drinks served.

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Serve wine, and bottled or draft beer.

Take beverage orders from serving staff or directly from patrons.

Clean bars, work areas, and tables.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Plan, organize, and control the operations of a cocktail lounge or bar.

Order or requisition liquors and supplies.

Slice and pit fruit for garnishing drinks.

Arrange bottles and glasses to make attractive displays.

Classroom Trainer Nov 2011－Jun 2014 Outback Steakhouse Virginia Beach, VA

Organizing training schedules
Leading training classrooms to teach incoming staff about the processes of the store.
Leading the trainers on how to train the new staff.
Teaching the managers and managing partners about the new limited time offer food and beverages.
Training the new managers and partners in training about the processes of the store.

Server Oct 2011－Jun 2014 Outback Steakhouse Virginia Beach, VA

Record amounts and types of special food items served to customers.

Carry food, silverware, or linen on trays or use carts to carry trays.

Determine where patients or patrons would like to eat their meals and help them get situated.

Total checks, present them to customers, and accept payment for services.

Examine trays to ensure that they contain required items.

Place food servings on plates or trays according to orders or instructions.

Load trays with accessories such as eating utensils, napkins, or condiments.

Take food orders and relay orders to kitchens or serving counters so they can be filled.

Stock service stations with items such as ice, napkins, or straws.

Remove trays and stack dishes for return to kitchen after meals are finished.

Headwait Server May 2011－Jun 2014 Outback Steakhouse Virginia Beach, VA

Managing the shift money.
Balancing the books for the shift cash handling.
Balancing the protein optimum for the shift.

Key Hourly Manager Apr 2011－Jun 2014 Outback Steakhouse Virginia Beach, VA

Direct a successful shift by making sure that guests had quality service and great food.
Ensuring that labor costs and hours were at budget.
Organizing schedules, liquor, beer, and wine orders.
Positive morale booster for the staff.

Line cook Jul 2007－Jun 2014 Outback Steakhouse Virginia Beach, VA

Maintain sanitation, health, and safety standards in work areas.

Clean food preparation areas, cooking surfaces, and utensils.

Verify that prepared food meets requirements for quality and quantity.

Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.

Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.

Measure ingredients required for specific food items being prepared.

Clean, stock, and restock workstations and display cases.

Cook the exact number of items ordered by each customer, working on several different orders simultaneously.

Wash, cut, and prepare foods designated for cooking.

Pre-cook items such as bacon, to prepare them for later use.

Takeaway Server May 2009－Oct 2011 Outback Steahouse Virginia Beach, VA

Taking phone and online orders for guests who were not dining in the restaurant.
Ensure proper food made it into the proper bag for the right guest.
Handling cash and returning change to each guest.
Assisting servers in food running and drink refills.

Host Sep 2008－May 2009 Outback Steakhouse Virginia Beach, VA

Greet guests and seat them at tables or in waiting areas.

Provide guests with menus.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Answer telephone calls and respond to inquiries or transfer calls.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Inform patrons of establishment specialties and features.

Receive and record patrons' dining reservations.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Education