Ross dress for less
Front End Supervisor/Customer Service
Jun 2013 ‐ Current
Operated cash drawer transactions with 100% accuracy. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Handled all customer relations issues in a gracious manner and in accordance with company policies. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Facilitated inter-departmental communication to effectively provide customer support. Trained and served as a peer coach for new sales associates. Examined merchandise to verify that it was correctly priced and displayed. Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
monitored employee breaks.
Today's Car wash
Customer Service Rep./Cashier
Dec 2011 ‐ Aug 2013
Greeted customers entering location to ascertain what each customer needed. Described product to customers and accurately explained details and care of products and services. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Developed reputation as an efficient service provider with high levels of accuracy. Served as the main liaison between customers, management and sales team. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Helped drive sales goals and achieve monthly quotas. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Set up and explained new membership contracts. Recommended alternative items if product was out of stock. cash handling.
Restaurants on the Run'
Assistant Office Manager/Dispatcher
Nov 2005 ‐ Jul 2011
Hired and trained contractors. Oversaw daily office operations for staff of 26. Prepared and distributed payroll. Dispatch/route contractors. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Processed accounts receivable and accounts payable. Liaised with vendors to order and maintain inventory of office supplies. Analyzed monthly balance sheet accounts for corporate reporting. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Entered financial data into the company accounting database to be verified and reconciled. Generated invoices upon receipt of billing information and tracked collection progress. Communicated with customers to identify and resolve outstanding payments. Cleaned in and around the buildings, prioritizing safety at all times. Inspected facility and grounds and picked up any trash. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone.