Holiday Inn - Front Desk Supervisor Resume Example

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XXXX XXXXXXX XX, Union Springs, NY 133160

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Christopher Lopez

Professional Summary

Seasoned Customer Service Agent with four years background in the Hospitality field. Core competencies include judgement and decision making, corrdination of employees, and attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Administration and Management

Coordination
Judgment and Decision Making

Service Orientation
Monitoring

Time Management

Experience

Front Desk Supervisor Oct 2011－Feb 2014 Holiday Inn － Waterloo, NY

Planned, scheduled and supervised the work of the front desk employees.
Performed bookkeeping activities, such as balancing accounts and the monthly tax exempt files.
Developed work schedules according to budgets and workloads.
Resolved customer complaints and answered customers' questions regarding billing, loyalty programs, issues with their stays, and any other issues that may arise.
Trained and instructed employees in job duties and company policies. Also made training available when necessary to the business,
Participated in check in/check out process with fellow staff to ensure proper procedure during high volume shifts.

Guest Service Agent Jan 2010－Oct 2011 Holiday Inn － Waterloo, NY

Greeted, registered, and assigned rooms to guests of the hotel.
Verifyed customers' credit, and established how the customer will pay for the accommodations.
Computed bills, collected payments, and made change for guests.
Recorded guest comments or complaints, referring customers to managers as necessary.
Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment.
Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants

Housekeeper Jun 2006－Aug 2008 Holiday Inn － Auburn, NY

Prepared guest rooms for guests' use
Communicated rooms status discrepncies with front desk staff
Adapted to a new position of maintaining common hotel areas.
Collborated with maintenance to deep clean many areas of the hotel including common spaces and guest rooms
Observed precautions required to protect hotel and guest property and reported damaged, stolen, and found articles to supervisors.

Assistant to Guest Services Manager Aug 2008－Dec 2008 Campus Hotel Club At Buffalo State College － Buffalo, NY

Performed office work duties including filing, faxing, and record keeping.
Modified process for keeping member record up to date.
Faciliated member discussions to receive inpout on progress of club.
Planned member functions including liquor tastings and new member meet and greets to introduced new member to existing ones.

Education