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Holiday Inn - Front Desk Supervisor Resume Example

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XXXX XXXXXXX XX, Union Springs, NY 133160
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Christopher Lopez
Professional Summary
Seasoned Customer Service Agent with four years background in the Hospitality field. Core competencies include judgement and decision making, corrdination of employees, and attention to detail as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
  • Customer and Personal Service
  • Administration and Management
  • Coordination
  • Judgment and Decision Making
  • Service Orientation
  • Monitoring
  • Time Management
Experience
Front Desk Supervisor Oct 2011Feb 2014 Holiday Inn Waterloo, NY
  • Planned, scheduled and supervised the work of the front desk employees.
  • Performed bookkeeping activities, such as balancing accounts and the monthly tax exempt files.
  • Developed work schedules according to budgets and workloads.
  • Resolved customer complaints and answered customers' questions regarding billing, loyalty programs, issues with their stays, and any other issues that may arise.
  • Trained and instructed employees in job duties and company policies. Also made training available when necessary to the business,
  • Participated in check in/check out process with fellow staff to ensure proper procedure during high volume shifts.

Guest Service Agent Jan 2010Oct 2011 Holiday Inn Waterloo, NY
  • Greeted, registered, and assigned rooms to guests of the hotel.
  • Verifyed customers' credit, and established how the customer will pay for the accommodations.
  • Computed bills, collected payments, and made change for guests.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment.
  • Cleaned and maintained lobby and common areas, such as restocking supplies and watering plants

Housekeeper Jun 2006Aug 2008 Holiday Inn Auburn, NY
  • Prepared guest rooms for guests' use
  • Communicated rooms status discrepncies with front desk staff
  • Adapted to a new position of maintaining common hotel areas.
  • Collborated with maintenance to deep clean many areas of the hotel including common spaces and guest rooms
  • Observed precautions required to protect hotel and guest property and reported damaged, stolen, and found articles to supervisors.

Assistant to Guest Services Manager Aug 2008Dec 2008 Campus Hotel Club At Buffalo State College Buffalo, NY
  • Performed office work duties including filing, faxing, and record keeping.
  • Modified process for keeping member record up to date.
  • Faciliated member discussions to receive inpout on progress of club.
  • Planned member functions including liquor tastings and new member meet and greets to introduced new member to existing ones.

Education
Bachelor of Science : Hospitality Administration Dec 2009 State University College at Buffalo, NY Buffalo, NY
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Resume Details

This is a real resume for a Front Desk Supervisor in Union Springs, New York with experience working for such companies as Holiday Inn, Campus Hotel Club At Buffalo State College. This is one of the hundreds of Front Desk Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Supervisor resume.

Previous Companies:

  • Holiday Inn
  • Campus Hotel Club At Buffalo State College

Previous Job Positions:

  • Front Desk Supervisor
  • Guest Service Agent
  • Housekeeper
  • Assistant to Guest Services Manager

Schools:

  • State University College at Buffalo, NY

Level of Education:

  • Bachelor of Science

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