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Durst Enterprises - Front Desk Supervisor Resume Example

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Crdioa Ovcil
XXX XXXXXXX XXXXXX, keystone, SD 57751
XXX XXXXXXX XXXXXX, 57751, keystone SD
Professional Summary

Accomplished and energetic Supervisor with a solid history of achievement in hospitality. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Costumer Service, Sales and Marketing and Time Management. Bi-lingual person who builds and leads friendly, efficient service teams. Level-headed and composed professional, who maximizes table turns and receipts.

  • Customer and Personal Service
  • Administration and Management
  • Coordination
  • Complex Problem Solving
  • Time Management
  • Active Learning
  • Sales and Marketing
  • Education and Training
  • Computers and Electronics
  • Foreign Language
Front Desk Supervisor Apr 2014Oct 2014 Durst Enterprises Keystone, SD
  • Responsible for all aspects of record keeping, such as the work schedule for the staff, cash accounting for the front desk and paying vendors. Also acting as the front office manager when the manager is not in the office.
  • Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.Maintain positive guest relations at all times.Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. 
Receptionist Nov 2012Jun 2013 Nielsen Media Research Milan, It
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Travel Agent Feb 2012Oct 2012 Periplo Viaggi Travel Agency Milan, it
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
  • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
  • Book transportation and hotel reservations, using computer terminal or telephone.
  • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
MBA : Business Administration in Tourism and Services Jun 2013 Lucian Blaga University of Sibiu Sibiu, RO
Bachelor of Economics Science : Management Jun 2010 Lucian Blaga University of Sibiu Sibiu, RO
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Resume Details

This is a real resume for a Front Desk Supervisor in keystone, South Dakota with experience working for such companies as Durst Enterprises, Nielsen Media Research, Periplo Viaggi Travel Agency. This is one of the hundreds of Front Desk Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Supervisor resume.

Previous Companies:

  • Durst Enterprises
  • Nielsen Media Research
  • Periplo Viaggi Travel Agency

Previous Job Positions:

  • Front Desk Supervisor
  • Receptionist
  • Travel Agent


  • Lucian Blaga University of Sibiu

Level of Education:

  • MBA
  • Bachelor of Economics Science

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