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Comfort Inn Conference Center - Front Desk Supervisor Resume Example

Dylan Allen
XXXX XXXXX XXXX XXXX , Bowie, MD 20716
XXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary

Service-oriented administrative assistant with 7 year background in customer relations and administrative support . Core competencies include budget control, customer service  and strategist as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Clerical
  • Social Perceptiveness
  • Service Orientation
  • English Language
  • Administration and Management
  • Computers and Electronics
  • Coordination
  • Judgment and Decision Making
  • Critical Thinking
  • Persuasion
  • Active Learning
  • Complex Problem Solving
  • Time Management
  • Sales and Marketing
  • Personnel and Human Resources
  • Foreign Language
Experience
Front Desk Supervisor Nov 2010Present Comfort Inn Conference Center Bowie, MD
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Plan, schedule or supervise the work of other employees.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
Administrative Assistant Mar 2009Oct 2010 Forte Royale Hotel Accra , GH
  • Draft and type office memos.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Schedule and make appointments.
  • Organize and maintain law libraries, documents, and case files.
  • Receive and place telephone calls.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
  • Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.
  • Attend legal meetings, such as client interviews, hearings, or depositions, and take notes.
  • Submit articles and information from searches to attorneys for review and approval for use.
Human Resource Assistant Aug 2007Nov 2008 Ghana Food and Drug Administration Accra , GH
  • Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
  • Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
  • Keep informed about changes in tax and deduction laws that apply to the payroll process.
  • Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments.
  • Post relevant work hours to client files to bill clients properly.
  • Conduct verifications of employment.
  • Compile employee time, production, and payroll data from time sheets and other records.
  • Complete time sheets showing employees' arrival and departure times.
Education
Bachelor of Science: human resource management Aug 2010 Central University College Accra , GH
MBA: hospitality and tourism management Strayer University Millersville , MD Currently enrolled , Expected to graduate by February 2015
Community Service
Volunteer , Chesapeake Bay Trust,2013-Current
Volunteer,  Baltimore Visitor Center January 2014- Present .
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Resume Details

This is a real resume for a Front Desk Supervisor in Bowie, Maryland with experience working for such companies as Comfort Inn Conference Center, Forte Royale Hotel, Ghana Food And Drug Administration. This is one of the hundreds of Front Desk Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Supervisor resume.

Previous Companies:

  • Comfort Inn Conference Center
  • Forte Royale Hotel
  • Ghana Food and Drug Administration

Previous Job Positions:

  • Front Desk Supervisor
  • Administrative Assistant
  • Human Resource Assistant

Schools:

  • Central University College
  • Strayer University

Level of Education:

  • Bachelor of Science
  • MBA

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