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Quality Inn & Suite - Front Desk Representative Resume Example

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Benjamin Taylor
XXXX X XXXXXXXXXX XXXXX XXX XXX, Mesa, AZ 85213
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary:

Having responsibility for all customers and Getting up the courage to do what's right in tough situations to help each guests. Customer Service seeking a position as Front Desk Representative. Exceptional customer services skills, with 4-years in fast-paced customer service. .


Responsible Front Desk Representative proficient in customer service, reservations, incoming calls and emails, radio communication, filing, faxing, check in / out guests, shuttles, . Passionate and motivated, with a drive for excellence. 4 years in customer service positions.

Friendly and enthusiastic Housekeeping with 1 years of specialization in Hampton Inn. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills:
  • Customer and Personal Service
  • English Language
  • Mathematics
  • Writing
  • Active Learning
  • Public Safety and Security
  • History and Archeology
  • Check in/out
  • Reservations
  • Emails
  • Filing
  • Incoming calls
  • Faxing
  • Check in Groups
  • Radio communication
  • Tours reservations
  • Making beds
  • Clean linens and sheets
  • Dusting room and curtains
  • Clean mirrors
  • Clean bathroom, toilet, sink, tub
  • Clean bath towels, bath mat, wash clothes, hand towels, face towels
  • Taking trash out of each rooms
  • Replacing cups, bar soap, shampoos, shower caps, teas, coffee bags
  • Vacuum each rooms
  • Mop and sweep
  • Clean lobby's and front desk area for trash
  • Report any broken items to maintenance
Experience:
Front Desk Representative Jun 2014Jul 2014 Quality Inn & Suite Mesa, Az
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
Front Desk Representative Jul 2011Feb 2014 Goulding's Lodge in Monument Valley Monument Valley, Utah
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems..
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
Housekeeping Feb 2009Feb 2010 Hampton Inn Kayenta, AZ
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Request repair services and wait for repair workers to arrive.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Move and arrange furniture and turn mattresses.
  • Hang draperies and dust window blinds.
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.
  • Replace light bulbs.
Education:
High School Diploma Jun 2004 Carbon High School Price, Utah
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Resume Details

This is a real resume for a Front Desk Representative in Mesa, Arizona with experience working for such companies as Quality Inn & Suite, Gouldings Lodge In Monument Valley, Hampton Inn. This is one of the hundreds of Front Desk Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Representative resume.

Previous Companies:

  • Quality Inn & Suite
  • Gouldings Lodge in Monument Valley
  • Hampton Inn

Previous Job Positions:

  • Front Desk Representative
  • Housekeeping

Schools:

  • Carbon High School

Level of Education:

  • High School Diploma

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