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Holiday Inn Express Suites Fort Washington - Front Desk Representative Resume Example

Nelimee M Opctror
  • XXX XXXXX XXXXXX, New Cumberland, PA 17070
  • H: XXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary


Accomplished and energetic Customer Service Representative  with a solid history of achievement in Guest Satisfaction. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Communication,  Problem-Solving and Time Management. 

Skills
  • Judgment and Decision Making
  • Critical Thinking
  • Time Management
  • Customer and Personal Service
  • Active Learning
  • English Language
Experience
Front Desk Representative , 04/2018 to Current
Holiday Inn Express & Suites Fort Washington Fort Washington, PA
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Make and confirm reservations.
  • Record guest comments or complaints, referring customers to managers as necessary.
Front Desk Representative, 12/2017 to Current
Holiday Inn Express Hunt Valley Cockeysville, MD
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Make and confirm reservations.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Night Auditor, 06/2016 to 04/2017
Holiday Inn Harrisburg East Middletown, PA
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
Claims Research Representative , 10/2015 to 06/2016
Clark Resources Harrisburg, PA
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Provide services to customers, such as order placement or account information.
  • Train and assist staff with computer usage.
Education
High School Diploma: Jun 2015 Cedar Cliff High School - Camp Hill, PA
  • GPA: 3.5
  • Graduated with honors.
Biology , Harrisburg Area Community College - Harrisburg, PA
  • Dean's List Honoree, 1 semester.
  • Member, Phi Beta Kappa.
Animal Science , Delaware Valley University - Doylestown, PA
  • Awarded presidential scholarship 
  • Member, Vaulting
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Resume Details

This is a real resume for a Front Desk Representative in New Cumberland, Pennsylvania with experience working for such companies as Holiday Inn Express Suites Fort Washington, Holiday Inn Express Hunt Valley, Holiday Inn Harrisburg East. This is one of the hundreds of Front Desk Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Representative resume.

Previous Companies:

  • Holiday Inn Express Suites Fort Washington
  • Holiday Inn Express Hunt Valley
  • Holiday Inn Harrisburg East

Previous Job Positions:

  • Front Desk Representative
  • Night Auditor

Schools:

  • Cedar Cliff High School
  • Harrisburg Area Community College
  • Delaware Valley University

Level of Education:

  • High School Diploma

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