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Mid Atlantic Retina - Front Desk Receptionist Resume Example

Caleb Baker
XXXX X XXXXXXX XX, Philadelphia, PA 19148
Professional Summary

Patient-oriented Front Desk Receptionist  with excellent customer service skills. Extensive knowledge of medical terminology and HIPPA compliance. Handles tasks with accuracy and efficiency. Develop positive relationships with patients and co-workers to ensure quality patient care. 

  • Customer and Patient Service
  • Clerical
  • Speaking
  • Active Listening
  • English Language
  • Computers and Electronics
  • Coordination
Mid Atlantic Retina Philadelphia, Pa Front Desk Receptionist Feb 2012Present
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Register new and existing patients for Mid Atlantic Retina
  • Register new and existing patients for Wills Eye Retina Service
  • Verify every patients insurance using Navinet and


  • Retrieve referrals for patients from Primary Care Physicians 
  • Collect copays
  • Collect balances that are noted in patients account
  • Receive payment and record receipts for services.
  • Rotate days in our Call Center and triage emergency calls properly
  • Resolve patient complaints to the best of my ability
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Check out Mid Atlantic Retina patients and Wills Eye Retina Services patients out after visit is complete
  • Schedule patients next appointment
  • Collect Surgery payments from patients
  • Make sure all encounter and billed and documented correctly
  • Collect all payments from co-workers at the end of the day and make sure their money adds up to what they documented on their excel sheet
  • Prepare and deposit slips for Wills Eye Retina Service and Mid Atlantic Retina
  • Prepare for the next day and have all patients charts out
  • Fill in on Saturdays when needed to work with Retina fellows and Post Operative patients 
  • Experience with Nextgen System, Excel and Micro MD
  • Work with Managers, Lead, Technicians and Doctors and help make a pleasant work environment and pleasant experience for each patient
Debbie's Friends Fund Philadelphia, Pa Board Member Jan 2011Present
  • Sit on the board for a recognized 501(c)3 non-profit organization
  • Help organize our fund raising events
  • Surprise local families that are affected by breast cancer with monetary help to ease the financial burden breast cancer caused them
  • Work on a voluntary basis
Mercy Home Health Philadelphia, Pa Lead Clinical Team Assistant Jan 2008Jan 2012
  • Manage staff, preparing work schedules and assigning specific duties.
  • Manage Nursing schedules, Home Health Aid schedules, Physical Therapist Schedules, Occupational Therapist Schedules and Speech Therapist Schedules
  • Data entry for all days sheets handed in from Clinical staff
  • Register all new patients to home care for my team
  • Train new employees in  Call Center
  • Assemble and file charts in Medical records
  • Experience with email, scanning and faxing documents
  • Member of the Colleague Satisfaction Committee/ Special Event Planner
Chickie and Pete's Philadelphia, Pa Server Mar 2004May 2008
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Serve Celebrity Clients
  • Always have a smile
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Fill salt, pepper, sugar,  condiment, and napkin containers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.
Dr. John Del Gaiso Philadelphia, Pa Dental/ Hygiene Assistant Jan 2005Feb 2008
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.
  • Assist dentist during sedations
  • Expose dental diagnostic x-rays.
  • Provide postoperative instructions prescribed by dentist.
  • Assist dentist in management of medical or dental emergencies.
  • Take and record medical and dental histories of patient
  • Instruct patients in oral hygiene and plaque control programs.
  • Order and monitor dental supplies and equipment inventory.
  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer.
  • Attend daycares in the South Philadelphia areas and give dental presentations o the children
Northeast Prep Philadelphia, Pa High School Diploma: Basic Study Jun 1996
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Resume Details

This is a real resume for a Front Desk Receptionist in Philadelphia, Pennsylvania with experience working for such companies as Mid Atlantic Retina, Debbies Friends Fund, Mercy Home Health. This is one of the hundreds of Front Desk Receptionist resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Receptionist resume.

Previous Companies:

  • Mid Atlantic Retina
  • Debbies Friends Fund
  • Mercy Home Health

Previous Job Positions:

  • Front Desk Receptionist
  • Board Member
  • Lead Clinical Team Assistant
  • Server
  • Dental


  • Northeast Prep

Level of Education:

  • High School Diploma

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