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Holiday Inn Express - Front Desk Manager Resume Example

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Sofia Cox
XXX XXXX XXXXXX, Abilene, KS 67410
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic person with a solid history of achievement in  customer service. I am genuine kind, caring ,friendly and approachable person.  Motivated leader with strong organizational and prioritization abilities.

Skills
  • Customer and Personal Service
  •      I have great personal skills in working with people
  •      I tried to adapt to each person on their level to make  them
  •       feel comfortable in talking with me. 
  • Active Listening
  •     I try to listen  carefully to minimize time so I will not have to ask
  •     a lot of unnecessary questions  but still be accurate in 
  •     information I am receiving .
Experience
Front Desk Manager Jul 2009Present Holiday Inn Express Abilene, Ks

     My  experience as front desk manager ,

 operations and adherence to facility's policies and procedures.

  • Collect payments and record data pertaining to funds and expenditures.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Train staff members.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Prepare required paperwork pertaining to departmental functions.
  • Assign duties to workers, and schedule shifts.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
  • Activate emergency action plans and administer first aid, as necessary.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Dust and polish furniture and equipment.
  • Request repair services and wait for repair workers to arrive.
  • Refer guest problems or complaints to supervisors.
  • Operate controls that regulate temperatures or room environments.
  • Maintain a lost-and-found collection.
  • Provide or arrange for services such as clothes pressing, cleaning, and repair.
  • Assign duties to other staff and give instructions regarding work methods and routines.
  • Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.
  • Answer telephones and doorbells.
Customer service and Cashier Oct 2008Aug 2009 Dillions Grocery Store Salina, Ks      These are some of the duties  of  Customer service  and a Cashier
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Recommend merchandise or services that will meet customers' needs.
  • Execute wire transfers of funds.
Therapeutic Riding Instructor Mar 2005Nov 2008 Lonesome Dove Therapeutic Riding Center Salina, Ks
  • Observe students to determine qualifications, limitations, abilities, interests, and other individual characteristics.
  • Instruct and monitor students in the use and care of equipment and materials to prevent injury and damage.
  • Maintain accurate and complete student records as required by administrative policy.
  • Monitor students' performance to make suggestions for improvement and to ensure that they satisfy course standards, training requirements, and objectives.
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance.
  • Prepare instructional program objectives, outlines, and lesson plans.
  • Organize and supervise games and other recreational activities to promote physical, mental, and social development.
  • Review instructional content, methods, and student evaluations to assess strengths and weaknesses, and to develop recommendations for course revision, development, or elimination.
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
Education
Therapeutic Horse Riding Instructor : horse riding therapy for children and adults Nov 2004 Path International Denver, Co
Business Edcuation May 1970 Salina Area Vo-Tech Salina, Ks
High School Diploma : business May 1970 Salina Central High School Salina, Ks
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Resume Details

This is a real resume for a Front Desk Manager in Abilene, Kansas with experience working for such companies as Holiday Inn Express, Dillions Grocery Store, Lonesome Dove Therapeutic Riding Center. This is one of the hundreds of Front Desk Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Manager resume.

Previous Companies:

  • Holiday Inn Express
  • Dillions Grocery Store
  • Lonesome Dove Therapeutic Riding Center

Previous Job Positions:

  • Front Desk Manager
  • Customer service and Cashier
  • Therapeutic Riding Instructor

Schools:

  • Path International
  • Salina Area Vo-Tech
  • Salina Central High School

Level of Education:

  • Therapeutic Horse Riding Instructor
  • High School Diploma

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