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Microtel Inn & Suites - Front Desk Clerk Resume Example

Allison Flores
XXX XXXXXX XX, Marrero, LA 70072
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented hotel front desk agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Organized and personable with specialized knowledge in clerical and customer service experience.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • English Language
  • Social Perceptiveness
  • Coordination
  • Public Safety
  • Writing
  • Computers and Electronic
  • Clerical
Experience
Front Desk Clerk Apr 2013Nov 2014 Microtel Inn & Suites Jesuit Bend, L
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.

  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
House Keeper Nov 2013Feb 2014 Ocshner Hospital Belle Chasse, La
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Cashiers Feb 2013Oct 2013 Myrtle Grove Marina Myrtle Grove, La
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Stock shelves, and mark prices on shelves and items.
Caretaker Dec 2011Dec 2012 A-1 Customized Company Grenta, La
  • Administer bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
  • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals.
Education
GED Oct 2012 Belle Chasse Library Belle Chasse, La
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Resume Details

This is a real resume for a Front Desk Clerk in Marrero, Louisiana with experience working for such companies as Microtel Inn & Suites, Ocshner Hospital, Myrtle Grove Marina. This is one of the hundreds of Front Desk Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Clerk resume.

Previous Companies:

  • Microtel Inn & Suites
  • Ocshner Hospital
  • Myrtle Grove Marina

Previous Job Positions:

  • Front Desk Clerk
  • House Keeper
  • Cashiers
  • Caretaker

Schools:

  • Belle Chasse Library

Level of Education:

  • GED

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