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Holiday Inn Express Comfort Suites - Front Desk Clerk Resume Example

Christopher Lopez
XXXX X XXXXX XXX XXXX, Olathe, KS 66062
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
I've worked in the Customer Service Field for 20+ yrs dedicating to the needs/requirements of the customer, client and guest.  I assure that my work is accurate by proof reading and make all efforts to correct any errors up front.  I participate as a team player by showing a willingness to learn from others as well as share what knowledge I can to help.
Skills
  • Customer and Personal Service Social Perceptiveness Clerical Service Orientation Judgment and Decision Making Time Management
Experience
Front Desk Clerk Aug 2005Apr 2014 Holiday Inn Express (Comfort Suites) Olathe, KS
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
Front Desk Clerk Dec 2001Jul 2005 Hyatt Place (AmeriSuites Overland Park, KS
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Account Associate Sep 1990Jun 2003 Xerox Business Services Overland Park, KS

Was assigned to specific accounts (6).  Managed copying & finishing work functions for the assigned location.  Maintained equipment.  Record individual job details, copy counts, etc.  Last assignment @ Xerox was to maintain walk up equipment including basic repairs.

Administrative Clerk Aug 1971May 1984 Southwestern Bel Tel Co Kansas City, MO
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Learn to operate new office technologies as they are developed and implemented.
Education
High School Diploma Jun 1971 Westport High School Kansas City, MO
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Resume Details

This is a real resume for a Front Desk Clerk in Olathe, Kansas with experience working for such companies as Holiday Inn Express Comfort Suites, Hyatt Place Amerisuites, Xerox Business Services. This is one of the hundreds of Front Desk Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Clerk resume.

Previous Companies:

  • Holiday Inn Express Comfort Suites
  • Hyatt Place AmeriSuites
  • Xerox Business Services

Previous Job Positions:

  • Front Desk Clerk
  • Account Associate
  • Administrative Clerk

Schools:

  • Westport High School

Level of Education:

  • High School Diploma

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