Comfort Suites Lodging Host - Front Desk Clerk Resume Example

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Ethan Davis
XXXX XXXXX XXXX XXXXXXX XXXXXXX , Houston , TX 77049 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Front Desk Clerk with a solid history of achievement in hotel/motel. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include problem solving, customer service and multi tasking.

Skills
  • Customer and Personal Service
  • Clerical
  • English Language
  • Speaking
  • Active Listening
  • Computers and Electronics
  • Judgment and Decision Making
  • Active Learning
  • Critical Thinking
  • Administration and Management
Experience
Front Desk Clerk 05/2010 to Present
Comfort Suites (Lodging Host) La Porte, TX
  • Plan, schedule or supervise the work of other employees.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Front Desk Clerk 03/2005 to 04/2006
Hoilday Inn Express Houston, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
NIGHT AUDITOR 03/2003 to 04/2005
Comfort Suites La Porte, TX
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Front Desk/Night Auditor 08/2002 to 09/2003
Holiday Inn Express Baytown, TX
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
NIGHT AUDITOR 02/2000 to 04/2002
Quality Inn Baytown, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Education
High School Diploma: BASIC May 1998 Channelview High School - Channelview, TX

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About this resume

Front Desk Clerk FROM Houston , Texas RESUME

This is a resume for a Front Desk Clerk in Houston, Texas with experience working for such companies as Comfort Suites Lodging Host and Hoilday Inn Express. The grade for this resume is 0 and is one of hundreds of Front Desk Clerk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Clerk resume.

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School Attended
Channelview High School