*Ability to work under pressure
*Active listener
*Basic computer skills *Decision making
*Excellent verbal communication skills * Good work ethics
*Good written communication skills *Multitasking
*Professionalism *Work well with teams
* Time management *Critical Thinking
*Telecommunications
Front Desk associate
03/2014 to
Present
VMG Resources –
Washington,
DC
*Answered telephone inquiries.
*Answered, screened, and routed inbound phone calls to appropriate department or recipient.
*Ask guests for identification and ensured accuracy in provided credentials.
*Performed inventory of Front Office operational supplies.
*Socialized with guests in public areas in accordance with the companys standards.
*Assist in the scheduling of move-ins and move-outs.
*Scheduling and facilitating deliveries.
* Entering packages into company package system.
*Signing in/out of packages.
* Proforming package and supply audits
*Contact housekeeping or maintenance staff when reported problems are recieved.
Teleservice Representative
11/2015 to
04/2016
Kaiser Permanente Clicinal Contact Center –
Fairfax,
VA
*Assisted kaiser members with service medical treatment matters.
*Inbound customer service support.
*Outbound customer service support.
* Set appointments for patients with personal providers and urgent care appointments.
*Make changes to members medical provider, centers, and gemographic.
*Outbound calls to new members, welcoming them to Kaiser insurance and schedule their first appointment.
*Checking referral and assisting caller to appropriate Specialist department within Kaiser Permanente facility.
* Providing medical instructions to paitents prior to appointments.
*Transferred urgent calls to appropriate departments.
*Updated patients contact information and other details in the customer file.
* Documenting paitents medical records charts when calling in.
*Transfers calls to medical advice nurse when indicated.
* Provides information about location of medical centers, pre-appointment preparation, and related member benefit information.
Office Assistant
02/2015 to
08/2015
Robtco Property Management –
Washington,
DC
*Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
*Create, maintain, and enter information into databases.
*Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
*Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
*Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
*Complete forms in accordance with company procedures.
*Maintain scheduling and event calendars.
*Schedule and confirm appointments for clients, customers, or supervisors.
*Make copies of correspondence or other printed material.
*Locate and attach appropriate files to incoming correspondence requiring replies.
*Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
*Open, read, route, and distribute incoming mail or other materials and answer routine letters.
*Upload fills and invoices to tentants accounts
*Filling
Cashier
07/2013 to
01/2014
Safeway –
Bethesda,
MD
* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
*Scanning customers items
* Issue receipts, refunds, credits, or change due to customers.
*Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
*Greet customers entering establishments.
*Answer customers' questions, and provide information on procedures or policies.
*Process merchandise returns and exchanges.
*Cash checks for customers.
*Weigh items sold by weight to determine prices.
*Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
High School Diploma:
Aug 2012
Anacostia High School -
Washington,
DC
No Degree:
Fairmont State University -
Fairmont,
WV
+2 years
