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VMG Resources - Front Desk associate Resume Example

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Sofia Cox
Professional Summary
Delicated customer service professional. Motivated to maintain  customer satisfaction and contribute to company success. 

*Ability to work under pressure
*Active listener

*Basic computer skills *Decision making

*Excellent verbal communication skills * Good work ethics

*Good written communication skills *Multitasking

*Professionalism *Work well with teams

* Time management  *Critical Thinking


Front Desk associate 03/2014 to Present
VMG Resources Washington, DC

*Answered telephone inquiries.
*Answered, screened, and routed inbound phone calls to appropriate department or recipient.
*Ask guests for identification and ensured accuracy in provided credentials.
*Performed inventory of Front Office operational supplies.
*Socialized with guests in public areas in accordance with the companys standards.
*Assist in the scheduling of move-ins and move-outs.
*Scheduling and facilitating deliveries. 
* Entering packages into company package system.
*Signing in/out of packages.
* Proforming package and supply audits
*Contact housekeeping or maintenance staff when reported problems are recieved. 
Teleservice Representative 11/2015 to 04/2016
Kaiser Permanente Clicinal Contact Center Fairfax, VA

*Assisted kaiser members with service medical treatment matters.
*Inbound customer service support.
*Outbound customer service support.
* Set appointments for patients with personal providers and urgent care appointments.
*Make changes to members medical provider, centers, and gemographic.
*Outbound calls to new members, welcoming them to Kaiser insurance and schedule their first appointment.
*Checking referral and assisting caller to  appropriate Specialist department within Kaiser Permanente facility.
* Providing medical instructions to paitents prior to appointments.
*Transferred urgent calls to appropriate departments.
*Updated patients contact information and other details in the customer file.
* Documenting  paitents medical records charts when calling in. 
*Transfers calls to medical advice nurse when indicated.    
* Provides information about location of medical centers, pre-appointment preparation, and related member benefit information.
Office Assistant 02/2015 to 08/2015
Robtco Property Management Washington, DC

*Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

*Create, maintain, and enter information into databases.
*Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
*Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
*Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
*Complete forms in accordance with company procedures.
*Maintain scheduling and event calendars.
*Schedule and confirm appointments for clients, customers, or supervisors.
*Make copies of correspondence or other printed material.
*Locate and attach appropriate files to incoming correspondence requiring replies.
*Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
*Open, read, route, and distribute incoming mail or other materials and answer routine letters.
*Upload fills and invoices to tentants  accounts 

Cashier 07/2013 to 01/2014
Safeway Bethesda, MD

* Receive payment by cash, check, credit cards, vouchers, or automatic debits.
*Scanning customers items 
Issue receipts, refunds, credits, or change due to customers.
*Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
*Greet customers entering establishments.
*Answer customers' questions, and provide information on procedures or policies.
*Process merchandise returns and exchanges.
*Cash checks for customers.
*Weigh items sold by weight to determine prices.
*Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
High School Diploma: Aug 2012 Anacostia High School - Washington, DC
No Degree: Fairmont State University - Fairmont, WV +2 years 
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Resume Details

This is a real resume for a Front Desk associate in Washington, District of Columbia with experience working for such companies as Vmg Resources, Kaiser Permanente Clicinal Contact Center, Robtco Property Management. This is one of the hundreds of Front Desk associate resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk associate resume.

Previous Companies:

  • VMG Resources
  • Kaiser Permanente Clicinal Contact Center
  • Robtco Property Management

Previous Job Positions:

  • Front Desk associate
  • Teleservice Representative
  • Office Assistant
  • Cashier


  • Anacostia High School
  • Fairmont State University

Level of Education:

  • High School Diploma
  • No Degree

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