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Marriott Hotel - Front Desk Associate Resume Example

Andrew King
XXXX XXXXXXXX XXX XXXXX, Richfield , MN 55423
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary
    While working for Mcdonalds, Starbucks and Marriott hotel one thing I have learned that is extremely important and valuable is, excellent customer service. In all three jobs I have been employed at I've realized that making the customer/guest happy is my main priority. When I started college this past Fall I was not exactly sure of what I wanted to major in but I now I am pretty certain that it may be hospitality. I love the feeling of meeting and greeting hundreds of people everyday; some you have never seen and reconnecting with frequent guest that stay with us often. Working in a hotel is a great way to connect with guest and give them a feeling of home, show off what you know about your city and go above and beyond to make their stay great. I know that I have a lot of the expections and skills that are needed to be a team player while also taking control at times that are needed.
Skills
  • Active Listening Reading Comprehension Speaking Customer and Personal Service Critical Thinking Economics and Accounting Judgment and Decision Making
Experience
Front Desk Associate Jan 2014Present Marriott Hotel Minneapolis, MN
  • Checking guest in and out
  • Dealt with guests personal information such as credit cards, address, phone numbers and banking
  • Controlled Rooms
  • Provided excellent customer service
  • Maintaned an accurate cash drawer daily
  • Worked as a team with coworkers
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Make and confirm reservations.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Barista Jun 2013Dec 2013 Starucks Coffee Edina, MN
  • Clean or sanitize work areas, utensils, or equipment.
  • Create signs to advertise store products or events.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Take out garbage.
  • Weigh, grind, or pack coffee beans for customers.
Cashier Feb 2012Feb 2013 McDonalds Richfield , MN
  • Receive payment by cash or credit cards
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers
  • Maintain a clean lobby such as mopping floors and emptying trash cans.
  • Supervise others and provide on-the-job training.
Education
High School Diploma : Generals Jun 2013 Richfield High School Richfield , MN
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Resume Details

This is a real resume for a Front Desk Associate in Richfield, Minnesota with experience working for such companies as Marriott Hotel, Starucks Coffee, Mcdonalds. This is one of the hundreds of Front Desk Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Associate resume.

Previous Companies:

  • Marriott Hotel
  • Starucks Coffee
  • McDonalds

Previous Job Positions:

  • Front Desk Associate
  • Barista
  • Cashier

Schools:

  • Richfield High School

Level of Education:

  • High School Diploma

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