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Holiday Inn And Holiday Inn Express & Suites - Front Desk Assistant Resume Example

Noah Smith
XXX XXXXXXX XXXXXX
Williamsport, PA 17701
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
I am a recently graduated college student, with an associate degree in Liberal Arts. I am experienced in costumer service and a hard, reliable worker. I have great communication and team work skills, along with strong organizational and prioritization abilities. I am a quick learner and am constantly looking to improve my work performance.
Skills
  • Customer and Personal Service
  • Active Listening
  • Active Learning
  • Service Orientation
  • English Language
  • Foreign Language (Beginner Spanish) 
  • Judgment and Decision Making
  • Instructing
  • Team orientated
Experience
Front Desk Assistant Jun 2014Feb 2015 Holiday Inn and Holiday Inn Express & Suites Williamsport, PA
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellmen.
  • Keep records of room availability and guests' accounts, manually and using computers.
  • Post charges, such those for rooms, food, or dry cleaning, by a using computer.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using a telephone.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Post charges for meeting rooms and food bills.
Cashier Jun 2013May 2014 California University of Pennsylvania Bookstore California, PA
  • Greet customers entering establishments.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, cash registers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Help guests find books for classes.
Waitress Jun 2013Sep 2013 Triangle Tavern Williamsport, PA
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Take orders from patrons for food or beverages. 
  • Write patrons' food orders on order slips and give to kitchen staff.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Collect payments from customers.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Front Desk Assistant Jul 2011Aug 2013 Comfort Inn Williamsport, PA
  • Greet, register, and assign rooms to guests of hotel.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys.
  • Keep records of room availability and guests' accounts, using a computer. 
  • Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using a telephone.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. 
Education
Associate of Arts: Liberal Arts May 2014 California University of Pennsylvania California, PA
High School Diploma May 2012 Williamsport Area High School Williamsport, PA
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Resume Details

This is a real resume for a Front Desk Assistant in Williamsport, Pennsylvania with experience working for such companies as Holiday Inn And Holiday Inn Express & Suites, California University Of Pennsylvania Bookstore, Triangle Tavern. This is one of the hundreds of Front Desk Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Assistant resume.

Previous Companies:

  • Holiday Inn and Holiday Inn Express & Suites
  • California University of Pennsylvania Bookstore
  • Triangle Tavern

Previous Job Positions:

  • Front Desk Assistant
  • Cashier
  • Waitress

Schools:

  • California University of Pennsylvania
  • Williamsport Area High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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