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The Banyan Resort - FRONT DESK AGENT Resume Example

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Ryan Nelson
XXXX X XXXXXXXXX XXXX XXX XXXX, Key West, FL 33040
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented individual with 10 years in the customer service industry,Core competencies include guest service, bookkeeping  and clerical  as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Accomplished and energetic worker with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include,Front office,food & beverage,Accounting and managment skills.

Goal-oriented
dedicated to high levels of customer satisfaction and meeting aggressive business goals. specialized knowledge in both Resort,Timeshare and  the Food & Beverage industry

Dedicated Candidate with 10years of experience combining management and customer service expertise in the Hospitality and call centers industry. Looking for a position in your fast growing company.

Skills
  • Administration and Management
  • Active Listening
  • Critical Thinking
  • Customer and Personal Service
  • Social Perceptiveness
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Computers and Electronics
  • Management of Personnel Resources
  • Persuasion
  • English Language
  • Clerical
  • Service Orientation
  • Systems Analysis
  • Telecommunications
Experience
FRONT DESK AGENT Apr 2014Present The Banyan Resort Key West, FL
  • Greet, register, and assign rooms to guests of the Resort,Verify customers' credit card and establish how the customer will be paying  for the accommodations while confirming thier reservations Issue room keys and escort instructions to bellhops,While Making and confirming reservations.
Night Audit Jan 2014May 2014 Pier House Resort and Spa Key West, FL
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Keep records of room availability and guests' accounts, manually or using computers. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. All while recording guest comments or complaints and referring customers to managers as necessary.Transmit and receive messages, using telephones or telephone switchboards.
Server Oct 2010Aug 2012 Schooner Wharf Bar & Grill Key West , Fl
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.Making sure my customers are taken care of
  • Total checks, present them to customers, and accept payment for services.Stock service stations with items such as ice, napkins, or straws.Examine trays to ensure that they contain required items.
Front Desk Agent Jan 2010Oct 2010 Westin Resort and Spa Key West , Fl
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Contact housekeeping or maintenance staff when guests report problems.
Server Apr 2009Dec 2009 The Green House St Thomas, us
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Stock service stations with items such as ice, napkins, or straws.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Total checks, present them to customers, and accept payment for services.
Server Apr 2008Dec 2009 Molly Malones St Thomas , us
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Place food servings on plates or trays according to orders or instructions.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
  • Total checks, present them to customers, and accept payment for services.
Night Auditor Feb 2007Dec 2009 Comfort Inn Albert Lea, MN
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
Server Mar 2006Nov 2007 The Marriot Frenchman's Reef Resort St Thomas, us
  • Take food orders and relay orders to kitchens or serving counters so they can be filled.
  • Load trays with accessories such as eating utensils, napkins, or condiments.
  • Prepare food items, such as sandwiches, salads, soups, or beverages.
  • Monitor food preparation or serving techniques to ensure that proper procedures are followed.
  • Record amounts and types of special food items served to customers.
  • Carry food, silverware, or linen on trays or use carts to carry trays.
  • Total checks, present them to customers, and accept payment for services.
Front Desk Agent Apr 2013 Holiday Inn Express and Suits St Clairsville , OH
  • Greet, register, and assign rooms to guests of hotels or motels.
Education
High School Diploma : High School Jun 2000 St Johns's School Porthsmouth, DA
Select your Degree : High School St Johns's School Porthsmouth, DA
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Resume Details

This is a real resume for a FRONT DESK AGENT in Key West, Florida with experience working for such companies as The Banyan Resort, Pier House Resort And Spa, Schooner Wharf Bar & Grill. This is one of the hundreds of FRONT DESK AGENT resumes available on our site for free. Use these resumes as templates to get help creating the best FRONT DESK AGENT resume.

Previous Companies:

  • The Banyan Resort
  • Pier House Resort and Spa
  • Schooner Wharf Bar & Grill

Previous Job Positions:

  • FRONT DESK AGENT
  • Night Audit
  • Server
  • Night Auditor

Schools:

  • St Johns's School

Level of Education:

  • High School Diploma
  • Select your Degree

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