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Sheraton Birmingham Hotel - Front Desk Agent Resume Example

Carter Lee
XXXX XXXXXXXXXX XX XXX X , Vestavia , AL 35216
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • Customer and Personal Service Clerical Social Perceptiveness English Language Active Listening Active Learning Time Management Fine Arts
Experience
Front Desk Agent May 2013Present Sheraton Birmingham Hotel Birmingham , AL
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Arrange tours, taxis, or restaurant reservations for customers.
supervisor May 2012May 2013 Jefferson County Medical Society Birmingham, al
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Resolve customer or employee complaints.
  • Answering service for nurses and doctors
night manager Jun 2009Aug 2011 Smoothie King Homewood , AL
  • Greet and register guests.
  • Answer inquiries pertaining to policies and services, and resolve occupants' complaints.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Collect payments and record data pertaining to funds and expenditures.
  • Prepare required paperwork pertaining to departmental functions.
Education
MBA: Music Education Aug 2016 Birmingham Southern College Birmingham , Al
High School Diploma: Diploma May 2011 Homewood High School Homewood , Al
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Resume Details

This is a real resume for a Front Desk Agent in Vestavia, Alabama with experience working for such companies as Sheraton Birmingham Hotel, Jefferson County Medical Society, Smoothie King. This is one of the hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

Previous Companies:

  • Sheraton Birmingham Hotel
  • Jefferson County Medical Society
  • Smoothie King

Previous Job Positions:

  • Front Desk Agent
  • Supervisor
  • night manager

Schools:

  • Birmingham Southern College
  • Homewood High School

Level of Education:

  • MBA
  • High School Diploma

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