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Palms Casino and Resort - Front Desk Agent Resume Example

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XXXX XXX XXXXXXX, Henderson, NV 89052 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Experienced front desk agent with over five years of experience in customer service. Proficient in computer software programs such as Microsoft Outlook, Excel Spreadsheet, and Lodging Management System.
Experience
Front Desk Agent 06/2014 to Present
Palms Casino and Resort Las Vegas, NV
Responsible for greeting and welcoming guests' to the property while verifying contact information and payment method for their stay as well as accommodate guests' request to the best of my ability. Also responsible for building new reservations and for processing final payment and closing guests' folios. Served as a VIP Relief Agent.
Subject Matter Expert for Hotel Sales and Property Support for Choice Hotels International 03/2015 to 01/2016
Knoah Solutions Las Vegas, NV
Hospitality and Corporate Gift Specialist 03/2010 to 05/2014
Twila Kaye dba Chicago Gift Basket Company Highland, IN
Coordinated gift orders with corporate clients for client gifting, employee acknowledgment and special events as well as coordinate gift orders with hotel concierge services, VIP/Player club services and convention services.
Food Preparation Cook and Intern 03/2010 to 06/2010
Mrs. Dornberg's 24 Carrot Cuisine Munster, IN
Responsible for food preparation for ready to eat meal clients as well as for catered events. Helped coordinate and develop new recipes to follow strict dietary guidelines such as for diabetic friendly, gluten friendly, and vegan meals.
Recruit Private E1 05/2006 to 05/2008
Nevada National Guard Las Vegas, NV
Served as recruit soldier in the Nevada National Guard Recruit Sustainment Program as well as assisted National Guard Recruiters at high school and public job fairs to enlist and process new recruits.
Education
Associate of Arts: Culinary Arts May 2010 The Illinois Institute of Arts - Chicago - Chicago, IL
Bachelor of Science: Hospitality Management University of Nevada, Las Vegas - Las Vegas, NV
Affiliations
National Society of Minorities in Hospitality (NSMH)
Member since 2010 and served in Executive Officer positions Historian and Treasurer.
UNLV International Council 
Served as a representative of NSMH 2010-2012
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Resume Details

This is a real resume for a Front Desk Agent in Henderson, Nevada with experience working for such companies as Palms Casino And Resort, Knoah Solutions, Twila Kaye Dba Chicago Gift Basket Company. This is one of the hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

Previous Companies:

  • Palms Casino and Resort
  • Knoah Solutions
  • Twila Kaye dba Chicago Gift Basket Company

Previous Job Positions:

  • Front Desk Agent

Schools:

  • The Illinois Institute of Arts - Chicago
  • University of Nevada, Las Vegas

Level of Education:

  • Associate of Arts
  • Bachelor of Science

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