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Crowne Plaza Houston Galleria - Front Desk Agent Resume Example

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Samuel Lewis
XXXXX XXXXXXXXX XXX XXX XXX , Houston , TX 77079
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXX
Professional Summary
Friendly, caring and service-oriented individual seeking a position as a Flight Attendant. Bringing strong hospitality and customer service skills to achieve the highest level of passengers' satisfaction and safety.
Skills
  • Customer service experience 8+ years.
  • Management experience 5+ years. 
  • Languages: fluent in English, Spanish.
  •  First-aid, CPR and Alcohol Certified.
  • Ability to help people with special needs such as children and disabled guest.
  • Troubleshooting and Problem solving.
Experience
06/2012 to Present
Front Desk Agent/Night Auditor Crowne Plaza Houston Galleria - Houston, Tx
  • Greeting guest within 5 steps of entering the hotel lobby. 
  • If assigned morning shift, count Front desk Register and British Airlines Host Register, "must be in balance".
  • Usage of "Micros Opera System" PMS, OXI.
  • Assign room and upgrades to all IHG Members as well as British Airlines Crew members, Print registration cards, pre key and ready for  immediate check in.
  • Answer phone calls, book reservations and respond to emails.
  • Check in and out guest, verifying method of payment as well as satisfaction in our property. 
  • Resolve customer complaints via phone, email, mail, or social media, providing quick solutions.  
  • If assigned the Night Audit shift
  • Close all  PM, PI accounts with "OXI System". Start the New Day at 3 a.m.
  • Maintain working area clean and organize at all times. 
01/2010 to 04/2012
Marketing Associate C&C Global Marketing inc. - Pembroke Pines, FL
  • Invite customers to the kiosk, provide information, demonstrate features of the product for sale.
  • Daily check up to maintain clean and in working conditions the equipment provided for the presentations.
  • Lead a small team of 2 daily people in order to complete the daily duties.
  • Answer questions about the products, discuss pricing tiers with customers, recommend product improvements.
  • Give out AT&T flyers outside retail store.
  • Promote any events, establish a kiosk outside the "Sun Life Miami Football Stadium"  to attract new clients, free gaining and gift bags with products samples. 
01/2009 to 03/2010
Front Desk Agent/Restaurant Waitress Courtyard by Marriott - Miami, FL
  • Greeting guest within 10 seconds of entering the hotel lobby.  
  • Count Front desk Register "must be in balance".
  • Usage of "Fosse PMS System". 
  • Answer phone calls, book reservations and respond to emails.
  • Print registration cards and pre-key all "Marriott Members" for express check in. 
  • Check in and out guest, verifying method of payment as well as satisfaction in our property. 
  • Communicate with the shuttle driver for pick ups or drop offs at the airport.
  • Answering questions, resolve customer complaints via phone, or email, providing quick solutions.
  • Restaurant shift, prepare breakfast area before 6 a.m.
  • Write patrons' food orders, enter orders into computer for transmittal to kitchen staff.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. 
  • Check patrons' identification ensuring that they meet minimum age requirements for consumption of alcoholic beverages.
Education
06/2008
High School Diploma: Languages Learn English, Japanese, Navy NJROTC, CDE work experience Training.
Felix Varela Senior High - Miami, Fl
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Resume Details

This is a real resume for a Front Desk Agent in Houston, Texas with experience working for such companies as Crowne Plaza Houston Galleria, C&c Global Marketing Inc, Courtyard By Marriott. This is one of the hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

Previous Companies:

  • Crowne Plaza Houston Galleria
  • C&C Global Marketing inc
  • Courtyard by Marriott

Previous Job Positions:

  • Front Desk Agent
  • Night Auditor
  • Marketing Associate
  • Restaurant Waitress

Schools:

  • Felix Varela Senior High

Level of Education:

  • High School Diploma

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