Carter Hospitality Group - Front Desk Agent Resume Example

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Charles Collins
  • XXXX XXXXXX XXXXX, Sun City Center, FL 33573
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary

Responsible leader, proficient in any work environment. Passionate and motivated, with a drive for excellence. Hard working, dependable, organized, fast learner, and diligent. Handle task with accuracy and efficiency.  Areas of expertise include but are not limited to Customer Service, Hospitality, Training, and  Management. 

Skills
  • Opera System
  • Springer Miller 
  • Microsoft Word
  • Excel 
  • Power point 
  • Host Computer System 
  • Administration and Management
  • Judgment and Decision Making
  • Sales and Marketing
Experience
Front Desk Agent , 08/2014 to Present
Carter Hospitality Group Ruskin, FL
  • Greet, register, and assign rooms to guests at Harborside Suites and The Inn Resort.  
  • Confirming reservation with guest in person, email, and over the phone.  
  •  Responsible for keeping records of guest interactions, transactions, detail inquiries, complaints, or comments, and taking appropriate action.
  •  Review billing information through third party travel agents,  corporate associations and/or  other social parties.
  • Compute billing, collect payments, and monetary change for guests.
  • Assist in training new front desk agents as needed.  
  • As a concierge; informing guest of local activities, amenities,  adventures, and dining facilities. 
Shift Supervisor , 08/2013 to 06/2014
Mc Donalds Guin, AL
  • Responsible to ensure all stored and cooled food are set to regulated temperature on all kitchen equipment. 
  • Inspect and clean food preparation areas, equipment, work surfaces, and public serving areas.
  • Ensure safe and sanitary food-handling practices by all crew members. 
  • Delegate appropriate task to crew members.
  • Train and uphold a standard of cleanliness. 
Front Desk Agent , 01/2013 to 08/2013
Carter Hospitality Group Ruskin, FL
  • Greet, register, and assign rooms to guests at Harborside Suites and The Inn Resort. 
  •  Confirming reservation with guest in person, email, and over the phone.  
  •  Responsible for keeping records of guest interactions, transactions, detail inquiries, complaints, or comments, and taking appropriate action. 
  • Review billing information through third party travel agents,  corporate associations and/or  other social parties.
  • Compute billing, collect payments, and monetary change for guests.
  • Assist in training new front desk agents as needed.  
  • As a concierge, informing guest of local activities, amenities,  adventures, and dining facilities.  

Education
Associate of Applied Science: Dentistry, Jan 2015 Hillsborough Community College - Ruskin, Fl
Pastoral Leadership: Missions and Evangelism , May 2014 The Ramp - Hamilton, AL
High School Diploma: May 2011 Spoto High School - Riverview, Fl
Member of National Honor Society
Member of Student Government Association
Member of Orchestra
Graduated Honors Court
Member of State Champion Winter guard 2011
Awards
Awarded The Athena Young Women of Promise, 2011

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About this resume

Front Desk Agent FROM Sun City Center , Florida RESUME

This is a resume for a Front Desk Agent in Sun City Center, Florida with experience working for such companies as Carter Hospitality Group and Mc Donalds. The grade for this resume is 0 and is one of hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

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School Attended
Hillsborough Community College