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Big Cedar Lodge - Front Desk Agent Resume Example

Lucas Martin
XXXX XXXXXXX XXXXX XX, Kissee Mills, MO 65680
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Ph: XXXXX XXXXXXXX
Professional Summary

Seasoned Guest Service Representative  with more than 5 years of experience in fast-paced, high volume setting.  Excellent communication and problem solving skills. Looking to take initiative in any situation promoting excellent and top notch service.

Skills
  • Customer and Personal Service, with emphasis on genuine compassion and exemplary service.
  • Clerical
  • English Language
  • Active Listening and active listening
  • Coordination and Time management
  • Computers and Electronics
  • Mathematics
  • Reading Comprehension
  • Judgment and Decision Making
  • Critical Thinking
Experience
Big Cedar Lodge Ridgedale, MO Front Desk Agent Apr 2014Oct 2014
  • Greet, register, and assign rooms to all guest types; VIP, group, transient, as well as celebrities.
  • Complete daily checklist in a timely, and acceptable manner.
  • Solve all guest issues promptly, in a manner consistent with company policy.
  • Maintained a professional appearance, genuine attitude, an positive energy at all times.
  • Acted as cashier and kept detailed records of all transactions.
  • Doubled as activities planner/concierge. 
Chateau on the Lake Resort, Spa and Convention Center Branson, MO Front Desk Supervisor Apr 2013Apr 2014
  • John Q. Hammons property.
  • 4 star 4 Diamond full service resort.
  • Communication with all staff members for daily, weekly, and monthly goals.
  • Solving all guest issues as quickly and efficiently as possible.
  • Manage staff, preparing work schedules and assigning specific duties
Harrison Plaza Hotel Boise, ID Front Desk Agent-Night Auditor Apr 2012Mar 2013
  • First position in hospitality, it really made an impression and gave career direction.
  • A smaller hotel, with specific guest ledger; business men and women, visiting political figures, as well as celebrities.
  • Check guests in accurately, noting requests and following up to ensure satisfaction.
  • Responsible for balancing all end of day transactions, correcting any errors found.
  • Cashier responsible for all transactions.
Education
Borah High School Boise, ID High School Diploma: General studies May 2008 National Honor Roll student, graduation with 3.57 GPA. Captain of 2 time district championship baseball team leading to 1 state championship title. Snack shack operator 3 days a weeks during breaks.
Wenatchee Valley College Wenatchee, WA No degree achieved: Communications Communications with an emphasis on public relations. Involved in extracurricular activities including; Captain of the Baseball team, Vice President of freshman students, and Assistant Director of Student Activities. No degree obtained due to an abundance of elective classes, as well as personal tragedy.
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Resume Details

This is a real resume for a Front Desk Agent in Kissee Mills, Missouri with experience working for such companies as Big Cedar Lodge, Chateau On The Lake Resort, Spa And Convention Center. This is one of the hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

Previous Companies:

  • Big Cedar Lodge
  • Chateau on the Lake Resort
  • Spa and Convention Center

Previous Job Positions:

  • Front Desk Agent
  • Front Desk Supervisor
  • Front Desk Agent Night Auditor

Schools:

  • Borah High School
  • Wenatchee Valley College

Level of Education:

  • High School Diploma
  • No degree achieved

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