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Best Western Markita Inn - Front Desk Agent Resume Example

Logan White
XXXX XXX XXX, Coleman, OK 73432
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented, highly enthusiastic customer service professional
with 27 years experience.

Skills
  • Customer and Personal Service
  • Clerical
  • Computers and Electronics
  • Reading Comprehension
  • Judgment and Decision Making
  • Complex Problem Solving
  • Time Management
  • Sales and Marketing
  • Negotiation
  • Instructing
  • Telecommunications
  • Foreign Language
Experience
Front Desk Agent Mar 2008Present Best Western Markita Inn Durant, Ok
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Review accounts and charges with guests during the check out process.
  • Compute bills, collect payments, and make change for guests.
  • Compile employee time, production, and payroll data from time sheets and other records and Complete time sheets showing employee's arrival and departure times.
  • Receive payments and post amounts paid to customer accounts.
  • Answer customer questions regarding problems with their accounts.
  • Mail out statements each month.
  • Order for Hotel or Maintenance.
Room Reservation Agent Sep 2002May 2007 The New Frontier Hotel Las Vegas , Nv
  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Set up groups and rate strategies.
  • Provide effective and efficient customer service.
  • Casino Marketing player evaluations
  • Responsible for answering multiple phone lines hotel and casino.
  • Posting deposits to group master accounts.
Private Branch (Telephone) Exchange (PBX) Aug 1990May 2002 The New Frontier Hotel Las Vegas, NV
  • Answer inquiries pertaining to hotel policies and services.
  • Provide guests customer service.
  • Responsible for answering multiple phone  lines.
  • Dispatch engineering and housekeeping calls by two way radio.
  • Monitored fire control center.
  • Guest messaging and wake up calls.
  • Call transfer and messaging to executives.
Education
High School Diploma May 1985 Godley HIgh School GODLEY, TX
Additional Information
Attended SIGNATURE TRAINING & LMS Training for groups and room reservations.
Awarded April 2005 Employee of the Month.
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Resume Details

This is a real resume for a Front Desk Agent in Coleman, Oklahoma with experience working for such companies as Best Western Markita Inn, The New Frontier Hotel. This is one of the hundreds of Front Desk Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk Agent resume.

Previous Companies:

  • Best Western Markita Inn
  • The New Frontier Hotel

Previous Job Positions:

  • Front Desk Agent
  • Room Reservation Agent
  • Private Branch Exchange

Schools:

  • Godley HIgh School

Level of Education:

  • High School Diploma

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