Extended Stay of America - Front Desk Resume Example

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Dylan Allen
XXXX XXXXXX XX, Columbia, SC 29203
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Summary
I am a dependable person with 5+ years' experience in customer service and customer interactions. I have flexible and adaptable hours and extensive knowledge of how to service customers alog side other skills. I am also a responsible person with excellent communication skills demonstrated by 4 or more years of  direct customer interaction in many different positions I have held. I understand being motivated is the most important when maintaining customer satisfaction and contributing to company success. I am punctual and reliable, I have exceptional customer service skills, I am cheerful and energetic. I have telecommunications knowledge  and superior communication skills. Finally I have basic clerical knowledge a strong work ethic and  exceptional multitasking skills.
Skills

  • Customer and Personal Service
  • Service Orientation
  • Active Listening
  • Speaking
  • Critical Thinking
  • Sales and Marketing
  • Active Learning
  • Time Management
  • Judgment and Decision Making
  • Team oriented 
  • Strong Individual work ethic
  • Fast learner
  • Flexible and adaptable 
  • Punctual
  • Hard working
  • Computer literate
  • Customer service skills and experience
Experience
Front desk Jul 2013Present Extended Stay of America Columbia, SC
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Receive, store, or deliver luggage or mail.
  • Provide directions to guests.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Perform office duties on a temporary basis when needed.
  • Clean and tidy hotel lounge.
  • Provide food and beverage services to guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
Cashier Nov 2012May 2013 Spinx Columbia, SC
  • Compute and record totals of transactions.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Request information or assistance using paging systems.
  • Stock shelves, and mark prices on shelves and items.
  • Sort, count, and wrap currency and coins.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Process merchandise returns and exchanges.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Sell tickets and other items to customers.
  • Answer customers' questions, and provide information on procedures or policies.
  • Greet customers entering establishments.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Assist customers by providing information and resolving their complaints.
  • Issue receipts, refunds, credits, or change due to customers.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Coffee Host/ Sales Rep Jul 2010Oct 2012 Flying J Columbia, SC
  • Designed and suggested new display ideas and products to customers and company management 
  • Implemented ways to improve the sale of merchandise, which increased 20% every suggestive sale made. 
  • Worked as a team member performing cashier duties
  • Performed product assistant
  • cleaned the entire store
  • successfully interacted with customers and expedited orders to retail buyers
  • Worked well as a team and as an individual in a very fast paced environment
Sales Representative Jun 2010Mar 2011 Dollar General Columbia, SC
  • Planed store layouts or design displays.
  • watched for theft and other acts using awareness and skills obtained from Loss Prevention
  • Counted cash
  • Opened and closed store
  • processed in store credit and cash transactions
  • Provided excellent and prompt customer service
Cook Jul 2009May 2010 Mesha, SC
  • Providing customer service, cooking, cleaning, answering phones, and taking orders.
  • Reason for leaving- Hours interfered with school.
  • Position- Sales Rep.
  • Date From- June 2010 Date To- March 2011 Company- Dollar General Employer- Keith City- Columbia, SC, 29203 (803)754-0126 Duties- Prevented store losses using awareness, attention to detail and integrity, closed store including counting cash, opening and closing register down and processing cash and credit payments for in store purchase.
  • Reason for leaving- No hours.
  • Position- Sales Rep/ Coffee Host Date From- July 2010 Date To- Oct.
  • 2012 Company- Flying J Employer- Janet City- Columbia, SC, 29203 (803)735-9006 Duties- Designed and suggested new display ideas and products to customers and company management to improve the sale of merchandise, which increased 20% every suggestive sale made.
  • I also worked as a team member performing cashier duties, product assistant, cleaning, successfully interacting with customers and expediting orders to retail buyers.
  • Re.
Cook Jul 2009May 2010 Pizza Hut Columbia, SC
  • Prepare dough, following recipe.
  • Provided customer service
  • prepared food based on order
  • answered phone lines and took orders and answered other customer inquiries
  • Cleaned all areas of the store
Cook/ Cashier Feb 2007Dec 2009 CSS Bar and Grill
  • Provided courteous and informative customer service in an open kitchen format, answering phones, taking orders, cashier, and opening and closing counting down all money and prepping for the following.
Assistant Manager Apr 2008Jul 2009 Blimpies Subs
  • assisting with all cash, credit and sale reports
  • providing customer satisfaction through man other manager duties.
  • Trained  new employees
  • Opened and closed store
  • In charge of staff and store
  • Made end of the night deposits
Education
Diploma Jun 2010 Eau Claire Columbia, sc
not obtained yet : Registered Nursing Midlands Tech Columbia, SC

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About this resume

Front Desk FROM Columbia , South Carolina RESUME

This is a resume for a Front Desk in Columbia, South Carolina with experience working for such companies as Extended Stay of America and Spinx. The grade for this resume is 0 and is one of hundreds of Front Desk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk resume.

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School Attended
Eau Claire