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Beds N Drinks Hostel - Front Desk Resume Example

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Jackson Thompson
XXXXX XX XXX XXX XXX XXX, Miami, FL 33179
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Customer service professional with five years experience in call center. Consistently awarded top honors for excellent customer service. Excellent communication skills and proven customer satisfaction record. Team builder with diligent work habits. Multilingual in English, Spanish, French, and Haitian Creole. 
Skills
  • Customer and Personal Service
  • Complex Problem Solving
  • Judgment and Decision Making
  • Telecommunications
  • Foreign Language
  • Troubleshooting
Experience
Front Desk Aug 2014Present Beds N Drinks Hostel Miami, FL
  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Arrange tours, taxis, or restaurant reservations for customers.
Bilingual Customer Service Representative Mar 2014Aug 2014 Spot Mobile Corp (Call Center) Miami, Fl
  • Answering calls and find exactly what the customer is looking for, and do my best to assist them. 
  • Taking payments over the phone.
  • Up sold cell phone plans.
  • Technical support Tier 2. 
Cargo Handler, Accountant Apr 2010Dec 2013 Miami International Airport, Frankcrum, Cargo Force Miami, FL
  • Check the numbers in each box making sure there is no  one mixed.
  • Help in the office for customer service support. 
  • Train workers to know the job well. 
  • Safely operated forklift and other large equipment to load cargo.
  • Performed periodic reviews of warehouse inventory to determine stock levels.
Bilingual Customer Service Representative Mar 2013Aug 2013 American Income life (AIL) (Call Center) Miami, Fl
  • Outbound and inbound calls, educating the customers about the different types of insurance. 
  • Schedule appointments to deliver the benefits. 
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.
Bilingual Customer Service Representative Feb 2006May 2009 Cable Tricon (Call Center) Santo Domingo, DR
  • Responding calls and give the customers a good satisfaction. 
  • Troubleshooting issues.
Leader Jan 2005Aug 2005 El Rey del Falafel (Bakery) Santo Domingo, DR
  • Manage staff, preparing work schedules and assigning specific duties.
  • Prepare or maintain inventory or production records.
  • Review work orders to ensure work is performed according to specifications.
Education
Medicine Sep 2007 UTESA Santo Domingo, DR
Electronic Nov 2006 INFOTEP Santo Domingo, DR
Foreign Language Dec 2004 UNAPEC Santo Domingo, DR
High School Diploma Sep 2004 Paul Etzer Port Au Prince, Haiti
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Resume Details

This is a real resume for a Front Desk in Miami, Florida with experience working for such companies as Beds N Drinks Hostel, Spot Mobile Corp Call Center, Miami International Airport. This is one of the hundreds of Front Desk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk resume.

Previous Companies:

  • Beds N Drinks Hostel
  • Spot Mobile Corp Call Center
  • Miami International Airport

Previous Job Positions:

  • Front Desk
  • Bilingual Customer Service Representative
  • Cargo Handler
  • Accountant
  • Leader

Schools:

  • UTESA
  • INFOTEP
  • UNAPEC
  • Paul Etzer

Level of Education:

  • High School Diploma

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