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Aston Coral Reef Hotel - Front Desk Resume Example

Chloe Torres
XXX XXXXXX XXXXX, Honolulu, HI 96816
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Experienced guest service agent, with more than 5 years of experience in Hawaii's hotel and airline industry.  Excellent customer service skills and understanding of teamwork and aloha. Areas of experience include front desk, reservations department and night audit. Handles tasks both independently and as part of a team.
Skills
  • Proficient in Microsoft Office
  • Excellent customer service skills
  • Working knowledge of tourism industry, various fields
  • Detail oriented, proactive, critical thinker
Experience
Front Desk/Lead Reservation Agent Jul 2003Feb 2006 Aston Coral Reef Hotel, Resort Quest Honolulu, HI Front Desk experience:
  • Greet, register and assign rooms to guests.
  • Prepare keys and paperwork for guests in order to expedite the registration process.
  • Work closely with various departments in order to ensure rooms are prepared for guests prior to arrival as well as to advise staff that guests have departed.
  • Communicate maintenance issues and housekeeping requests, on behalf of guests.
  • Attend to guest accounts, ensuring that wholesale vouchers are secured and FIT/incidental accounts are maintained.
  • Be the first point of contact between potential guests by being informative and pleasant and directing calls to appropriate locations.
  • Night audit experience.

Lead Reservation Agent:
Extensive customer service via email, phone and fax with both wholesalers and FIT. Important aspects of this position included organization, ability to multitask, high volume data entry with attention to detail, working knowledge of wholesale contracts, and keeping in close contact with management in order to ensure optimal room revenue.

Customer Service Agent May 2002May 2003 Air Canada Honolulu, HI Principal duties in this position included customer service, assisting in gate functions, check-in, immigration and customs, and also with changes to reservations and itineraries. This industry trained me to be quick and responsive in finding solutions to customer needs while strictly remaining within company and federal guidelines.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
  • Announce arrival and departure information, using public address systems.
  • Inform clients of essential travel information, such as travel times, transportation and connections.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Trace lost, delayed, or misdirected baggage for customers.
Guest Service Agent - Front Desk Oct 2000Apr 2002 Waikiki Sand Villa and Gateway Hotels Honolulu, HI This position included basic front desk duties. At this hotel I spent more time learning and implementing the night audit, which gave me more knowledge about how hotels work.
  • Room blocking
  • Walk in reservations
  • PBX operator
  • Cashier
  • Arrange ground transportation
  • Daily maintenance of accounts
  • Night audit
Education
Associate of Arts : Liberal Arts May 2000 Kapiolani Community College Honolulu, HI
High School Diploma May 1991 Kamehameha Schools Honolulu, HI
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Resume Details

This is a real resume for a Front Desk in Honolulu, Hawaii with experience working for such companies as Aston Coral Reef Hotel, Resort Quest, Air Canada. This is one of the hundreds of Front Desk resumes available on our site for free. Use these resumes as templates to get help creating the best Front Desk resume.

Previous Companies:

  • Aston Coral Reef Hotel
  • Resort Quest
  • Air Canada

Previous Job Positions:

  • Front Desk
  • Lead Reservation Agent
  • Customer Service Agent
  • Guest Service Agent Front Desk

Schools:

  • Kapiolani Community College
  • Kamehameha Schools

Level of Education:

  • Associate of Arts
  • High School Diploma

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