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self employed - Freelance support Agent Resume Example

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Nathan Gonzalez
XXXX XXXXXXXX XXXXX , Riverview , FL 33578
Home: XXX XXX XXXX - XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Skills
  • I possess excellent communication and interpersonal skills.
  • I have excellent troubleshooting and diagnostic skills, and well as the ability to take ownership of problems and resolve accordingly or take the necessary action to escalate.
  • I  aim to deliver excellent customer service to the client or end user and ensure smooth operation of the IT infrastructure.
  • I have good research skills
  • I demonstrate high experience and understanding of working on high profile projects within the corporate environment. ·     
  • I have worked under pressure in all previous duties and I thrive very well under such conditions as well as being very good at using my initiative. ·     
Experience
01/2005 to Present
Freelance support Agent self employed - Riverview, FL
  • I perform support duties for Small Businesses, 
Duties include  
  • Set up of Desktop Computers laptops and printers on clients site
  • Set up of LAN/WAN connectivity 
  • Creating of user accounts and passwords 
  • Installation of Software propriety to clients nature of business, support and troubleshooting 
  • Support of Microsoft Office Application suite 
  • Monitoring of clients computer for viruses and applying remedy's as needed
  • Performing anti-virus updates regularly 
  • Troubleshooting printer connectivity issues.
  • Troubleshooting hardware and software problems, and fixing accordingly.
01/2003 to 06/2004
Windows Support Engineer EADS Astrium - Portsmouth, England
  • Provided day to day support of the IT infrastructure( Backups, applying patches and upgrades to servers) 
  • Desktop rollouts 
  • Troubleshooting Desktop issues and fixing problems 
  • Installation of required software rebuilding of Desktops, replacing faulty hardware where necessary.
  • Supporting Windows Servers.
06/2000 to 01/2003
Implementation and Windows Infrastructure Analyst Barclays Asset Finance - Basingstoke, England

  • Chordiant (Now Java EE) implementation and Windows infrastructure analyst (contract) Duties and Responsibilities Worked on the Integrated Customer Solutions (ICS) project and technical support team.
  • My duties and responsibilities were to setup new environments, NT & 2000 server builds, implement and manage Chordiant (Now Java EE) (Now java EE) code builds across development through to production environments change and configuration management, Investigate client/server application problems, troubleshooting, investigating and applying fixes and day to day infrastructure and project duties.
  • Tasks Design, Build, and configuration of Windows NT and 2000 servers on Compaq Proliant hardware.
  • Day to day technical infrastructure and 3rd level support Installation and configuration of Forte and Chordiant (Now Java EE) software on Windows servers.
  • Troubleshooting java runtime connectivity issues Troubleshooting TCP/IP, WINS, DNS connectivity issues Implementation of new builds and code releases, working to tight deadlines.
  • Day to day application support and management of Forte and Chordiant (Now Java EE) environments stop and startup of application.
  • Troubleshooting application and database connectivity issues and apply fixes.
  • Working with Forte instruments, Econsole etc.
  • integrating third party software e.g.
  • Bankwizard, Quick address).
  • Startup/shutdown of Chordiant (Now Java EE)application, including diagnostics of startup problems.
  • Day to day application support and management of development, integration and functional test environments as well as a three class training environment.
  • Design and implement rollout procedures of application into the production environment Day-to-Day maintenance and housekeeping of Windows NT servers e.g.
  • security and backups etc.
  • Meeting with project managers to discuss targets, deadlines and progress on outstanding tasks.
  • Liaison with Oracle and RDB Data administrators to discuss database and SQL connectivity issues Producing detailed documentation of all procedures and tasks.
  • Troubleshooting internet connectivity issues firewalls and proxy.
12/1999 to 05/2000
. NT Support Engineer Marconi Communications (part of the GE group) - London, England
  • I provided day-to-day support for the Sales and Marketing Office.
  • Duties performed were the administration and maintenance of Compaq and HP servers, running Windows NT 4.0 Server and Dell laptops etc.
  • I coordinated the rollout and rebuild of laptops for software updates such as Windows NT SP5 and Network Drivers for docking stations.
  • I provided TCP/IP support, administering and troubleshooting DHCP.
  • Troubleshooting and fixing printer problems.
  • Configuration and support of various software and application e.g.
  • Ms office, Lotus Notes 4.6 configuration and administration.
  • Investigation and troubleshooting network problems and issues, patch leads, hubs, routers Communicating with outside vendors, suppliers and support engineers.
11/1999 to 12/1999
IT infrastructure Analyst Cable & Wireless Digital TV Operation Centre - London, England
  • The monitoring of the broadcast network using BMC patrol and HP open view, logging and reporting any faults or abnormalities to the network engineers for follow up.
06/1999 to 09/1999
NT administration Manager Whitehead Mann Consulting - London, England
  • My duties involved purchase of new equipment such as desktops and servers.
  • I performed installation and configuration of Windows NT 4 servers and workstation as well as updating service packs.
  • Installation and support of MS office 97 and 2000 Installation and support of SQL Server.
  • I performed administrative tasks on Lotus Notes Servers, creating users, administering access controls, and creating databases.
  • I provided day-to-day operations, backups (Backup Exec Version 7), support and maintenance of the network infrastructure and servers for the organisation in a multiple domain environment, comprising of File servers, DHCP servers, print servers, Lotus notes servers.
  • Etc.
  • Troubleshooting and providing solutions to problems.
  • I implemented a desktop rollout policy to rebuild all desktops and created NT policies and NTFS security permissions to restrict users on desktops including an upgrade from Lotus notes version 4.5 to 4.6.
  • I maintained day-to-day contacts with third party software vendors who provided technical support for their products E.g.
  • Dun and Bradstreet, Reuters.
  • Documentation of all procedures and tasks.
01/1997 to 04/1999
Global Support Analyst ABN AMRO BANK - London, England
  • At ABN I worked on the Global Client Account Management project providing support for developers, Database administrators, testers, as well as providing application support to the trading floor.
  • Duties and Skills Installation and configuration of Windows NT 4 servers and workstation on Compaq hardware.
  • I installed and provided support for Ms office 97, applied patches and performed compatibility tests on office 2000.
  • Deployment and implementation of Forte codes in order to upgrade the version of the application on servers and desktops, including software installation where required.
  • Implement a Windows NT security and domain design strategy.
  • Administration of TCPIP.
  • E.g.
  • DHCP, WINS, DNS servers.
  • Installation of SQL server 6.5 server, creating devices, and loading databases.
  • Documentation of all procedures and tasks.
  • Provide a backup strategy for all global sites and ensure all data are successfully backed up daily.
  • Remote administration of servers using SMS 1.2 Installation and configuration of Lotus Notes Clients versions 4.1, 4.5.
06/1997 to 09/1997
Trading Floor Support Analyst Enron Europe Ltd - London
  • I carried out administrative tasks and second line support on NT4 and Netware 3.12 servers.
  • I installed and provided support on Windows NT 3.51 and 4.0 w/station, TCPIP, Ms Office, SQL Server 6.5, Lotus Ccmail, Organiser, Lotus Notes, Dow Jones (Telerate), as well as configuration of CCmobile for energy traders.
  • I performed administrative duties on the internet servers, installation and support of Netscape Browser, as well as creation of internet addresses.
  • I performed housekeeping duties, checking CCmail routers, and servers were running.
  • I Configured and installed Compaq laptops, as well as Patching voice and data cables.
12/1996 to 05/1997
PC SUPPORT AND HELPDESK ANALYST ZURICH-RE (UK) LTD
  • I provide first and second line support for users on Windows 3.x, 95, & NT.
  • Ms Office, Lotus Ccmail & Organiser as well as AS400 in house applications (Turigam and Imacs applications) I performed administrative duties on Netware 3.x , 4.1 & NT 4 servers.
  • I installed and configured new PCs and notebooks, both as standalone and networked machines.
  • I provided support and maintenance on HP Printers, Dell and Compaq PCs and Toshiba notebooks.
11/1996 to 12/1996
OVERSEAS DEVELOPMENT AGENCY, PC SUPPORT AND HELPDESK ANALYST
  • I worked in a migration team, configuring and installing Elonex PCs, for the Windows 95 rollout.
  • I provided support and administrative duties on Novell NetWare 3.x., 4.x and NT 4 servers.
  • I provided 2nd level support and training on Windows 95, Ms office and GroupWise 4.
09/1996 to 11/1996
IT OFFICER BARNARDOS - Essex, UK
  • I provided support for users on WordPerfect 5.1, Supercalc, Windows 3.x and 95, Ms Office professional, Groupwise 4.0 I provided administrative support duties on the network using Novell 3.12 and NT, both dealing with password, printing and logging in problems.
  • I provided support on Novell GroupWise both for remote and office users.
  • I installed and configured new PCs and notebooks, both as standalone and for access to the network.
  • I provided support and maintenance on HP Printers, Olivetti PCs and Printers and Toshiba notebooks.
Freelance video editor
Education
06/1996
PG Cert : Information Systems Design
University of Westminster - London
06/1993
BA (Hon): Business Studies
South Bank University - London, England
Business Studies
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Resume Details

This is a real resume for a Freelance support Agent in Riverview, Florida with experience working for such companies as Self Employed, Eads Astrium, Barclays Asset Finance. This is one of the hundreds of Freelance support Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Freelance support Agent resume.

Previous Companies:

  • self employed
  • EADS Astrium
  • Barclays Asset Finance

Previous Job Positions:

  • Freelance support Agent
  • Windows Support Engineer
  • Implementation and Windows Infrastructure Analyst
  • NT Support Engineer
  • IT infrastructure Analyst

Schools:

  • University of Westminster
  • South Bank University

Level of Education:

  • PG Cert
  • BA (Hon)

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