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Total Systems - Fraud Analyst Resume Example

Anna Gonzales
XXXX XXXXX XX XXX XXXX, Columbus, GA 31901
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

 

Reliable and
energetic Fraud Analyst, with a solid history of achievement in fraud
detection as well as customer service. Well motivated leader with strong
organizational abilities to assist with daily functions. Areas of expertise
include active learning, monitoring and communication.


Seasoned
analyst with six years of experience in a fast-paced call center, excellent customer
service and leadership skills.


Dedicated worker
with six years of experience combines management and customer service. Seeking
a position as a Fraud Detection Supervisor  in a fast growing company.

 

Skills

-Active listening -Active learning

-Communicating -Teamwork

-Flexible -Organizing

-Analyzing -Time managing

Experience
Fraud Analyst Feb 2013Feb 2014 Total Systems Columbus, Ga
  • Review suspicious financial activity, such as suspected account take-overs or fraud applications.
  • Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures.
  • Recommend actions in fraud cases.
  • Maintain knowledge of current events and trends such as  trade shows and merchant compromises.
  • Train others in fraud detection.
  • Organize team functions.
  • Assist supervisors with daily duties.


Customer service represntative Aug 2007Mar 2013 Total Systems Columbus, Ga
  • Confer with customers by telephone  to provide information about products or services , enter applications, cancel accounts, or obtain details of complaints, take payments .
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Assisted with training new hire classes.
  • Attended calibration sessions.
  • Led a group of ten in the Hannaford compromise.
  • Became green team certified.
Education
High School Diploma : College Prep Degree May 2006 Manchester HighSchool Manchester, Ga
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Resume Details

This is a real resume for a Fraud Analyst in Columbus, Georgia with experience working for such companies as Total Systems. This is one of the hundreds of Fraud Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Fraud Analyst resume.

Previous Companies:

  • Total Systems

Previous Job Positions:

  • Fraud Analyst
  • Customer service represntative

Schools:

  • Manchester HighSchool

Level of Education:

  • High School Diploma

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