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Onestop Internet - Fraud Analyst Resume Example

John Hall
XXXX XXXXXXXX XXXX XX, Redondo Beach, CA 90278
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented fraud analyst dedicated to high levels of customer satisfaction and meeting aggressive business goals. Diligent and self-motivated with specialized knowledge in payment processing and risk management.

Skills
  • Fluent in English and Spanish
  • Posses effective communication skills and interpersonal abilities
  • Time Management
  • Critical Thinking
  • Determined performer with exemplary work ethic
  • Organized and detail-oriented
  • Computer skills include: Microsoft Word, Excel, and outlook.  Internet research for analysis purposes.
  • Typing speed of 70-80 wpm
Experience
Fraud Analyst Mar 2012Present Onestop Internet Comtpon, CA
  • Evaluate business operations to identify risk areas for fraud.
  • Recommend actions in fraud cases.
  • Train others in fraud detection and prevention techniques.
  • Design, implement, and maintain fraud detection tools and procedures.
  • Create and maintain reports illustrating information about fraudulent activity.
  • Utilize Cybersource, third party tools & various internet sources to verify and process online orders.
  • Process bank disputes received
Office Manager May 2006Aug 2013 Low Budget Traffic School Lakewood, CA
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
  • Compile and submit DMV completion certificates
  • Maintain log of all certificates completed & filing
  • Set up appointments for students
Customer Service Representative Mar 2008Mar 2012 Onestop Internet Compton, CA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints 
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Answer inbound calls, emails and chats from customers regarding order status, assisted with placing online orders, provided product knowledge. 
Education
High School Diploma Jun 2004 Alhambra High School Alhambra, CA
Associate of Arts : Health Sciences Long Beach City College Long Beach, CA Pending
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Resume Details

This is a real resume for a Fraud Analyst in Redondo Beach, California with experience working for such companies as Onestop Internet, Low Budget Traffic School. This is one of the hundreds of Fraud Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Fraud Analyst resume.

Previous Companies:

  • Onestop Internet
  • Low Budget Traffic School

Previous Job Positions:

  • Fraud Analyst
  • Office Manager
  • Customer Service Representative

Schools:

  • Alhambra High School
  • Long Beach City College

Level of Education:

  • High School Diploma
  • Associate of Arts

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