Sun Architechtural - Foreman Resume Example

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Olivia Sanchez
XXXX XXX XXXXX XXX, Cumming, GA 30041
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated worker with two years of experience combining technological and customer service expertise in the Sykes and Verizon Wireless call centers. Looking for a position as a technical support representative in a fast growth company.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Critical Thinking
  • Complex Problem Solving
  • Active Learning
  • Telecommunications
  • Troubleshooting
Experience
Foreman/Supervisor/Lead Installer/Fabricator Jan 2013－Present Sun Architechtural － Cumming, GA
  • Organize work schedules and correlate all work activities for projects.
  • Supervise workers.
  • Ensure quality services and product.
  • Maintain relations and organize meetings with vendors and customers.
  • Assist in computer and computer accessories maintenance and set up in office.
  • Document and redistribution of necessary notes, plans, and needed information.
Customer Care Jan 2012－Dec 2012 Verizon Wireless － Greenville, SC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Technical Support Jan 2011－Dec 2011 Sykes (Blackberry Outsource) － Greenwood, SC
  • Communicate with customers via email and telephone to resolve technical issues with their Blackberry devices.
  • Analyse network information and activity logs from the devices.
  • Walk customers through troubleshooting.
  • Document all customer issues and steps taken to resolution.
  • Refer customer and assist in the transfer to the appropriate department.
  • Manage customer accounts.
Education
Incomplete : Psychiatry Dec 2010 Lander University － Greenwood, SC Pursued Pre Med Psychiatry degree for a year and a half.
High School Diploma Jun 2009 Dixie High School － Due West, SC
Foreman Supervisor Lead Installer Fabricator Customer Care Technical Support

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About this resume

Foreman FROM Cumming , Georgia RESUME

This is a resume for a Foreman in Cumming, Georgia with experience working for such companies as Sun Architechtural and Verizon Wireless. The grade for this resume is 0 and is one of hundreds of Foreman resumes available on our site for free. Use these resumes as templates to get help creating the best Foreman resume.

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School Attended
Lander University