Sun Architechtural - Foreman Resume Example

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Olivia Sanchez

XXXX XXX XXXXX XXX, Cumming, GA 30041

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Dedicated worker with two years of experience combining technological and customer service expertise in the Sykes and Verizon Wireless call centers. Looking for a position as a technical support representative in a fast growth company.

Skills

Customer and Personal Service
Active Listening

Speaking
Critical Thinking

Complex Problem Solving
Active Learning

Telecommunications
Troubleshooting

Experience

Foreman/Supervisor/Lead Installer/Fabricator Jan 2013－Present Sun Architechtural － Cumming, GA

Organize work schedules and correlate all work activities for projects.
Supervise workers.
Ensure quality services and product.
Maintain relations and organize meetings with vendors and customers.
Assist in computer and computer accessories maintenance and set up in office.
Document and redistribution of necessary notes, plans, and needed information.

Customer Care Jan 2012－Dec 2012 Verizon Wireless － Greenville, SC

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products.

Technical Support Jan 2011－Dec 2011 Sykes (Blackberry Outsource) － Greenwood, SC

Communicate with customers via email and telephone to resolve technical issues with their Blackberry devices.
Analyse network information and activity logs from the devices.
Walk customers through troubleshooting.
Document all customer issues and steps taken to resolution.
Refer customer and assist in the transfer to the appropriate department.
Manage customer accounts.

Education