Sissys Cafe - Food Server Resume Example

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XXXX XX XXXXX XX, Lompoc, CA 93436

XXXX XX XXXXX XX, 93436, Lompoc CA

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Professional Summary

Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals. Eleven years of experience combining management and customer service. Core competencies include communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Mathematics
Reading Comprehension

Critical Thinking
Active Listening

Writing
Administration and Management

Customer and Personal Service
Service Orientation

Instructing
Clerical

Problem Solver
Computers/POS Systems

Experience

Food Server Sep 2012 ‐ Current Sissy's Cafe ‐ Lompoc, Ca

Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Receive and record patrons' dining reservations.

Bar Manager Aug 2011 ‐ Current American Legion Post 211 ‐ Lompoc, Ca

Balance cash receipts.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Take beverage orders from serving staff or directly from patrons.

Plan, organize, and control the operations of a cocktail lounge or bar.

Order or requisition liquors and supplies.

Supervise the work of bar staff and other bartenders.

Plan bar menus.

Arrange bottles and glasses to make attractive displays.
Perform various financial activities such as cash handling, deposit preparation, and payroll.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Schedule parties and take reservations.

Corporate Trainer Jul 2006 ‐ Oct 2012 Applebees ‐ Santa Maria, Ca

Monitor, evaluate, or record training activities or program effectiveness.

Offer specific training programs to help workers maintain or improve job skills.

Develop alternative training methods if expected improvements are not seen.

Design, plan, organize and direct orientation and training for employees.

Coordinate recruitment and placement of training program participants.

Attend meetings or seminars to obtain information for use in training programs.

Devise programs to develop executive potential among employees in lower-level positions.

Bartender Apr 2003 ‐ Feb 2006 Crazy Moose Casino ‐ Pasco, Wa

Collect money for drinks served.

Check identification of customers to verify age requirements for purchase of alcohol.

Clean glasses, utensils, and bar equipment.

Balance cash receipts.

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.

Serve wine, and bottled or draft beer.

Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

Plan, organize, and control the operations of a cocktail lounge or bar.

Serve snacks or food items to customers seated at the bar.

Arrange bottles and glasses to make attractive displays.

Education