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The Bear Trace At Harrison Bay - Food And Beverage Associate Resume Example

Christopher Lopez
Ooltewah, TN 37363
Professional Summary

Seasoned communications and customer service professional with more than fifteen years of experience in fast-paced emergency dispatch and customer service situations. Excellent communications and clerical skills. Track record of achieving exceptional results in trouble shooting and problem solving.

  • Customer and Personal Service both face to face and on the phone.
  • Active Listening in emergency situations
  • Computers and Electronics. There are several programs that are used on a daily basis.
  • Clerical work. I type between 110-120 WPM.
  • Speaking, teaching classes to new employees, hosting company events and overseeing the running of said events to make sure that things run smoothly and remain on track.
  • Ability to make effective decisions very quickly.
  • Critical Thinking.
  • Reading and comprehending information in a split second in order to solve a situation.
  • Complex Problem Solving Skills.
  • Senior employee on the shift I have worked on for the last 8 years. I was the acting supervisor on many many occasions over the last several years.
  • Continuing education in the emergency and medical fields.
  • Communicating with both customers, other workers, the media, and people from other agencies several times a day, understanding their needs, and getting them the assistance that they are asking for.
Food and Beverage Associate Mar 2012Present The Bear Trace at Harrison Bay Harrison, TN
  • Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
  • Plan work on orders so that items served together are finished at the same time.
  • Order supplies and stock them on shelves.
  • Extensive customer service in a specialized environment where the customers can be very demanding.
  • Clean food preparation equipment, work areas, and counters or tables.
  • Restock kitchen supplies, rotate food, and stamp the time and date on food in coolers.
Dispatcher/CTO Feb 2006Present Bradley County 911 Center Cleveland, TN
  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Record details of calls, dispatches, and messages.
  • Maintain access to, and security of, highly sensitive materials.
  • Provide emergency medical instructions to callers.
  • Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
  • Learn material and pass required tests for certification.
Supervisor IV/Outpatient Radiology Jun 1997Apr 2000 Erlanger Health Systems Chattanooga, TN
  • Direct, supervise and evaluate work activities of clerical, service, insurance and other office personnel.
  • Establish work schedules and assignments for staff, according to workload, space and equipment availability.
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
  • Maintain communication between governing medical staff, and department heads by attending meetings with the department head(s) and then relaying the information obtained to the staff whom I supervise.
  • Plan and administer programs and services in a health care or medical facility, including personnel administration and training.
  • Monitor the use of facilities, and staff to ensure effective use of resources and assess the need for additional staff and/or services.
Outpatient Radiology Assistant Oct 1996Sep 1998 Chattanooga Imaging Center Chattanooga, TN
  • Interview patients to obtain medical information and measure their vital signs, weight, and height.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Show patients to examination rooms and prepare them for their exam(s).
  • Explain treatment procedures, medications, diets, or physicians' instructions to patients.
  • Contact medical facilities or departments to schedule patients for tests or admission.
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
  • Greet and log in patients arriving at office or clinic.
  • Schedule appointments for patients.
  • Locate and retreive medical records from other offices.
  • Deliver X-rays to outlying offices with the same company when needed.
Teller Apr 1994Jul 1997 Bank of America (NationsBank) Chattanooga, TN
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • Order a supply of cash to meet daily needs.
  • Count, verify, and post armored car deposits.
  • Prepare and verify cashier's checks.
  • Sort and file deposit slips and checks.
  • Carry out special services for customers, such as ordering bank cards and checks.
  • Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
  • Identify transaction mistakes when debits and credits do not balance.
  • Resolve problems or discrepancies concerning customers' accounts.
  • Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
  • Perform clerical tasks such as typing, filing, and microfilm photography.
  • Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
High School Diploma: College Prep Harrison , TN Chattanooga Central High School May 1991
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Resume Details

This is a real resume for a Food and Beverage Associate in Ooltewah, Tennessee with experience working for such companies as The Bear Trace At Harrison Bay, Bradley County 911 Center, Erlanger Health Systems. This is one of the hundreds of Food and Beverage Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Food and Beverage Associate resume.

Previous Companies:

  • The Bear Trace at Harrison Bay
  • Bradley County 911 Center
  • Erlanger Health Systems

Previous Job Positions:

  • Food and Beverage Associate
  • Dispatcher
  • CTO
  • Supervisor IV
  • Outpatient Radiology


  • Chattanooga Central High School

Level of Education:

  • High School Diploma

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