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Penelope Perry

XXXX XXXXXXX XXXX XXX XX

Birmingham, MI 48012

Ph: XXX XXX XXXX

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Professional Summary

Service-oriented with more than 40 years background in business and retail. Excellent communication and time management skills. Handle tasks with accuracy and efficiency. Ingrained to go that extra mile to service the needs of others.
Accomplished and energetic with a solid history of achievement in Management. Goal -oriented and dedicated to high levels of customer satisfaction.

Motivated leader with strong organizational and prioritization abilities. Areas of expertise include banking, payroll and business accounting forms.

Problem solver especially under challenging circumstances. Dedicated to seeing it thru with patience and creativity.

Fluent in Spanish.
Tutored Middle-Eastern students in English as a Second Language.
Background in journalism with several published articles
Cultural Director for the Latin American Festivals
at Hart Plaza -Downtown Detroit.
Central Business District Association PR
and Radio Show Producer.

Skills

Customer and Personal Service
Critical Thinking

Coordination
Social Perceptiveness

Judgment and Decision Making
Sales and Marketing

Instructing
Service Orientation

Education and Training
Troubleshooting

Foreign Language

Experience

Flow/Logistics Team Member Apr 2008 －Present Target Southfield, MI

Unload trailer truck and push merchandise off pallets onto sales floor. Service is priority. Perform sales floor work, such as greet and assist Guest (customer), stock shelves and perform back stock searches.

Responsible for two work centers: Domestics and Housewares

Responsible for training new employees

Administrator Apr 1963 －May 2011 Madrid Laundromats Detroit and Hamtramck, MI

Recruit, hire, train, and terminate employees.
Formulate strategic business plans.
Plan, administer, and control budgets, maintain financial records, and produce financial reports.
Consult with government regulatory and licensing agencies to ensure the Laundromat's conformance with applicable standards.
Establish operational policies and procedures and make any necessary modifications, based on analysis of operations, demographics, and other research information.
Promote the business by participating in community events.
Write grants to procure external funding, and supervise grant-funded projects.
Payroll and scheduling
Bank deposits.

Sales Oct 2006 －Dec 2009 Banana Republic Troy, MI

Confer with customers regarding wardrobe needs and advise customers on types of material to purchase.
Monitor customer preferences to determine focus of sales efforts.
Confer or consult with department heads to plan product placement within the premises.

Shift Supervisor Oct 2003 －Oct 2006 Caribou Coffee Birmingham, MI

Supervise and direct the work of employees to ensure best practice for great customer service and preparation of delicious drinks.
Maintain knowledge of, comply with, and enforce all company policies, rules, procedures, and regulations.
Resolve problems.
Complete financial paperwork, perform daily inventory and audit cashiers.
Deposit cash to bank on a daily basis.

Education