Dairy Queen - Floater Resume Example

Handle and resolve automobile claims with clear liability, issue payments for claims, investigate coverage, provide fair and efficient claims handling, review state guidelines and policy contracts for applicable coverage, multi- task, be empathetic with customers and their concerns, record keeping and case management. The job also requires to meet the companies core metric goals for quality, customer experience, file reviews, customer service surveys and taking at least 120 reports per month on losses and other company standards as requested.

In addition to the requirements for the Claims Service Representative I, the job requires to review some claims for shared negligence in automobile accidents, dealing with coverage issues and concerns on it coverage would be applicable for a loss and contacting various companies to advise of the claim handling and concerns, also handling claims in states where property and casualty licenses are needed  in order for the adjuster to handle claims due to state and insurance commissioner restrictions.

Provide great customer service to clients, protect the confidentiality of records, organize documents, fax documents, answer calls and questions about the services provided and handle financial transactions.

Prepare the materials  for various DUI and Defensive Driving classes, give customers documentation upon completion so they can give proof to insurance companies, courts or whomever they may need to give proof to, attend the classes and proctor the tests once the 6 hours to 20 hours classes have been completed.

Manage store inventory and assist with functional duties as needed.

Volunteer with any community service projects that include building homes for people and fundraising.