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Sexy Hair Concepts - First Line Supervisors Of Office And Administrative Support Workers Resume Example

Dylan Allen
XXXXX XXXXXX XXX, Granada Hills, CA 91344 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Manager with 20 years of experience combining management and customer service expertise in the Professional Hair Care industry.  Looking for a position in operations as operations manager in a growing company.  

Summary of Qualifications
  • Twenty years of customer service management experience
  • Develop and maintain customer call log to monitor all customer complaints
  • Support a sales team of 25 and marketing team of 10
  • Maintain reports relating to customer service performance
  • Traffic manager for all new artwork. Responsible for acquiring all artwork sign-offs and delivery to the proper vendor for production
  • Developed and maintained spreadsheet to monitor all artwork for over 100 skus
  • Self-motivated, energetic, and enthusiastic customer service professional with a strong work ethic
  • Proven track record for generating, building, and maintaining relationships with a variety of customers including, but not limited to: Ulta Beauty, JCPenney, Beauty Brands, Regis, Fantastic Sams, NEXCOM (Navy) 
  • Multi-tasker with strong critical thinking, problem solving, and time management skills 
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Experience with EDI order management
Experience
First-Line Supervisors of Office and Administrative Support Workers 12/2005 to Present
Sexy Hair Concepts Chatsworth, CA
  • Manage the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
  • Direct and coordinate businesses or department activities related to the production and distribution of products
  • Review sales and activity reports, and other performance data, to measure productivity and goal achievement
  • Work closely with sales team to ensure sales are met each month
  • Determine areas in need of cost reduction and program improvement
  • Manage staff, prepare work schedules, and assign specific duties
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with department management and staff members, as necessary
  • Train or instruct employees in job duties and company policies or arrange for training to be provided
  • Write and complete employee evaluations
  • Enter or oversee entry of all product orders, totaling 84 million in yearly sales
  • Track orders as necessary with various shipping companies including but not limited to UPS, FED-EX, CH Robinson, and World Wide Express
Customer Service Manager 12/2000 to 12/2005
Beauty Systems Group Chatsworth, CA
  • Ensured timely processing of all customer emails, orders, and credits
  • Provided ongoing training for all customer service representatives
  • Monitored phone calls daily of customer service representatives to be sure they followed proper etiquette and procedures
  • Provided ongoing coaching, counseling, and performance evaluation of staff members
  • Supported a sales team of 52 with reports, entry of orders, and processing credits
  • Resolved customer complaints
  • Developed training for sales team on company policies and procedures
  • Hired and trained employees and evaluated their performance
  • Prepared employee work schedules
Customer Service Manager 01/1998 to 12/2000
Mercury Beauty Company Chatsworth, CA
  • Provided training for all customer service representatives
  • Ensured timely processing of all customer requests including emails, orders, and credits
  • Supported a sales team of 25 with reports, entry of all orders, and processing credits
  • Attended all sales meetings to answer any questions relating to customer service orders and/or credits
  • Performed customer collections, as needed
Customer Service Representative/Customer Service Manager 01/1994 to 01/1998
Pro Ed Beauty Supply Chatsworth, CA
  • Processed all customer/telemarketing orders and credits
  • Developed and implemented new product return policies and procedures
  • Managed an on-site retail facility (i.e. purchasing, inventory, cash management, and design of product displays)
  • Processed sales staff product inventory requests for personal car stock (sales inventory)
  • Produced customer service staff and sales productivity reports
  • Supported a sales team of 22 with reports, entry of all orders, and processing credits 
Petty Officer 2nd Class 08/1993 to 08/1994
United States Navy Reserve Pt. Mugu, CA
  • Performed all maintenance including general mechanics on ten P-3 aircraft
  • Performed inspection on all aircraft weapons and weapons systems
  • Performed supervisory duty of new recruits to Pt. Mugu Naval Base for unit CV-62
  • Performed basic military duties including guard duty, regular inspections, and regular physical agility tests
  • Attended regular safety meetings
  • Maintained 100% accuracy in tool control
  • Received Junior Sailor of the Quarter for 2 consecutive quarters
  • Received a letter of accommodation for successfully leading a load team of 8 during a live load to help decommission a naval ship, which was then sunk to create an artificial reef off the coast of Hawaii
Education
Working toward an Associate Degree: Business Management Los Angeles Pierce College - Woodland Hills, CA
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Resume Details

This is a real resume for a First Line Supervisors of Office and Administrative Support Workers in Granada Hills, California with experience working for such companies as Sexy Hair Concepts, Beauty Systems Group, Mercury Beauty Company. This is one of the hundreds of First Line Supervisors of Office and Administrative Support Workers resumes available on our site for free. Use these resumes as templates to get help creating the best First Line Supervisors of Office and Administrative Support Workers resume.

Previous Companies:

  • Sexy Hair Concepts
  • Beauty Systems Group
  • Mercury Beauty Company

Previous Job Positions:

  • First Line Supervisors of Office and Administrative Support Workers
  • Customer Service Manager
  • Customer Service Representative
  • Petty Officer 2nd Class

Schools:

  • Los Angeles Pierce College

Level of Education:

  • Working toward an Associate Degree

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