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Valley Forge Fabrics Inc - Finish Product Specialist Resume Example

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Hunter Mitchell
XXXXX XX XXX XXX, CANA, VA 24317
H: XXXXX XXXX XXXX
XXXXXXXXXXXXXXXXXXXXXX
Summary
QUALITY MANAGEMENT-PRODUCT DEVELOPMENT-COSTING-CUSTOMER OPERATIONS -  Highly accomplished, Director of Quality Assurance and Customer Service with 20 years experience in quality assurance, compliance, product development and customer service. Proven ability to coordinate with executive team in directing and strategic planning initiatives with strong focus on quality, safety, reliability, efficiency and customer satisfaction.
CORE COMPETENCIES
Team Building & Leadership, Data Analysis,Problem Solving, Strong Verbal & Written Skills Mentoring & Coaching Conflict Resolution
Skills

Microsoft Word, Excel, Outlook, Access, PowerPoint, Syspro

Experience
Finish Product Specialist 06/2011 - Present
Valley Forge Fabrics Inc. - Pompano Beach, FL
  • Product Development Manager specializing in development and costing of finished product for hotel hospitality with over $50M in sales revenue.
  • Facilitate clear and concise communication with the design and production departments, developing strong processes, promoting¬† product knowledge, product design, and on time delivery.
  • Collaborate with design and sales on development of new product meeting sustainable initiatives.
  • Perform costing of finished product and establish margin tiers.
  • Perform cost analysis and fabricator selection
  • Develop fabricator matrix
  • Manage in house work room consisting of one master seamstress and one cutter.
ACHIEVEMENTS
  • Develop container shipment tool used to assist clients in maximizing shipping container capacity saving thousands of dollars in annual shipping cost.
  • Develop and maintain in house work room schedule increasing work efficiency by 80%
  • Increase model room order sales by 60%
  • Increase production sales by 20%
Director of Quality Assurance and Customer Service 01/2008 - 01/2010
E & E Co., Ltd JLA Home - Fremont, California
  • Reporting to Executive Vice President for bedding, apparel and furniture importer with $300M annual revenues.
  • Establish and manage 4 employee customer service team.
  • Implement customer service standards and manual.
  • Establish risk management standard for electric blankets and throws.
  • Review daily consumer reports and develop strategies to improve customer service and products.
  • Implement quality assurance standards and create manual to comply with customer's quality requirements.
  • Manage and train 20 employee quality control and compliance team.
  • Manage and train 14 employee product team.
  • Work with company logistics and distribution departments to reduce customer returns, charge-backs, shipping and packing errors.
  • Travel to China office and factories two times per year to perform audit training.
ACHIEVEMENTS
  • Improve consumer first time call/email resolution by 80%.
  • Created company's first tracking system for state bedding and upholstery license renewals.
Director of Quality Assurance 01/1995 - 01/2008
Hollander Sleep Products - Boca Raton, Florida
  • Reporting to Senior Vice President of Manufacturing for United States manufacture of bed pillows and accessories with $350M annual revenues.
  • Manage and train 16 employee quality control team responsible for product audits.
  • Implement company quality standards and create manual.
  • Create factory overall quality level system.
  • Initiate product testing.
  • Manage and train 3 employee customer service team.
  • Review daily reports and develop strategies to improve product quality and customer service.
  • Work with logistics department to reduce charge-backs and improve on time deliveries.
  • Work with product and sales team to develop new and innovative products.
  • Travel to China office two times per year to train quality inspectors.
ACHIEVEMENTS
  • Created company's first complete Quality Assurance Manual Improve consumer first time call/email resolution by 92%.
  • Established technical specifications used in the manufacturing and auditing of merchandise.
  • Reduce customer charge-backs below 3%.
  • Reduce shipping error by 25%.
Education
Associate's Degree: Business Administration University of Technology - Kingston
Certificate: Computer Technology Excelsior Community College - Kingston
High School Diploma: Charlemont High School - St Catherine
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Resume Details

This is a real resume for a Finish Product Specialist in CANA, Virginia with experience working for such companies as Valley Forge Fabrics Inc, E & E Co, Ltd Jla Home. This is one of the hundreds of Finish Product Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Finish Product Specialist resume.

Previous Companies:

  • Valley Forge Fabrics Inc
  • E & E Co
  • Ltd JLA Home

Previous Job Positions:

  • Finish Product Specialist
  • Director of Quality Assurance and Customer Service
  • Director of Quality Assurance

Schools:

  • University of Technology
  • Excelsior Community College
  • Charlemont High School

Level of Education:

  • Associate's Degree
  • Certificate
  • High School Diploma

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