CIBC Contact Centre - Financial Service Representative Resume Example

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XXX XXXXXXXX XX , PELHAM , NY 10803 | (H) XXXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Michael Moore
Professional Summary

Accomplished and energetic financial service agent with a solid history of achievement in housekeeping and cleanliness. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include ability to handle multiple cleaning tasks simultaneously, outstanding customer service skills and the ability to work effectively individually and with a team.

Skills
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Clear Attention to Detail
  • Team Player
Experience
Financial Service Representative 02/2013 to Present
 CIBC Contact Centre, Telephone Banking, Outbound – Regina, SK
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Process loan applications.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Obtain credit records from reporting agencies.
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
Housekeeper 03/2012 to Present
 Shannon Rojas- Business – Regina, SK
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Polish silver accessories and metalwork, such as fixtures and fittings.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Dust and polish furniture and equipment.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Run errands, such as taking laundry to the cleaners and buying groceries.
  • Remove debris from driveways
  • Purchase or order groceries and household supplies to keep kitchens stocked and record expenditures.
  • Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
  • Plan menus and cook and serve meals and refreshments following employer's instructions or own methods.
Academy Bay Support Leader 08/2014 to 05/2015
 CIBC Contact Centre, Outbound – Regina, SK
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Develop alternative training methods if expected improvements are not seen.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
  • Design, plan, organize and direct orientation and training for employees or customers of industrial or commercial establishment.
  • Schedule classes based on availability of classrooms, equipment, or instructors.
Customer Servce Representative 04/2012 to 02/2013
 Quill/Medical Arts Press Contact Centre – Regina, SK
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Check inventory records to determine availability of requested merchandise.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
Education
High School Diploma: Jun 2009 Indian Head High School - Indian Head , SK
Social Science : Human Resources and Labour Relations Athabasca University - Regina , SK
Financial Service Representative Housekeeper Academy Bay Support Leader Customer Servce Representative

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About this resume

Financial Service Representative FROM PELHAM , New York RESUME

This is a resume for a Financial Service Representative in PELHAM, New York with experience working for such companies as CIBC Contact Centre and Telephone Banking. The grade for this resume is 0 and is one of hundreds of Financial Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Financial Service Representative resume.

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School Attended
Indian Head High School