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Kaiser Permanente Hospital - Financial Counselor Resume Example

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Natalie Bennett
Spring Valley, CA 91977
Professional Summary
To further grow my Health Care Career and Progress within the company.
  • Bilingual/ Able to speak, read and write fluent English/Spanish
  • Have 10+ years experience in Healthcare knowledge and Fundamentals
  • Rapid Learner and Eager to Learn 
  • Knowledge of Medical Terminology
  • Capacity to assist Surrogate's from other Countries and provide efficient Customer Service with respectful collection tactics.
  • Excellent Communicator with others e.g Directors, Physicians, Management Team, Peers and Patients.
Financial Counselor Jul 2005Feb 2015 Kaiser Permanente Hospital San Diego, CA Advises patients and/or family members of health plan benefits and exclusions and financial obligations; collects and verifies membership and other insurance eligibility applicable to services rendered; collects payments, deposits and/or arranges for payment plans as appropriate to services; processes applications for medical financial assistance (MFA) and/or other applications as appropriate; documents interview, payment arrangements, and all other pertinent information in Health Connect; assists customers with complaints or inquiries regarding bills and/or charges including, but not limited to and explanation of charges. Familiar with Surrogate cases (from other Countries) dealing with agencies regarding Collections. Medicare and Medicaid claims processing. Knowledge of Health Connect, Foundations (Mainframe), Search America, Passport (insurance verifier) Tapestry (communication with RN Case Managers). Knowledge of medical terminology. Familiarity with CPT-4 / ICD9. Ability to work with medical charts and fee schedules.
Type 40 wpm. Windows Navigation skills. Knowledge of and skill in customer service, oral communication, written communication, problem solving, organizational, interpersonal relations, flexibility, initiative, detail oriented, quality management, independent judgment, confidentiality, results orientation, adaptability, team work, and diversity. Skill in word processing and spreadsheet PC applications. Talking to co-workers, customers, outside vendors, and on the telephone. Reading, writing, speaking and understanding English/Spanish. Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.
Access Representative Jul 2001Feb 2005 Scripps Memorial La Jolla Hospital La Jolla, CA Access Representative/ Ancillary provide administrative and clerical support for a group of patients and caregivers. Assists other care team members to assure optimal patient care. Maintains up-to-date medical records or charts on all patients assigned. (Specific Dep.). Schedule patients and register patients in the computer system. Inputs orders for patients on the computer. Verify patient demographics, insurance eligibility and benefit coverage for all patients registered to the facility for inpatient and outpatient activity. Records all required registration comments and documentation entered in the patient accounts in the computer system. Generates registration faces sheets and other documents delivered to appropriate department and other providers. Responsible for account edits and holds for production of a clean claim for billing purposes. Interprets, identifies, communicates, refers to and documents patient financial responsibility for payment of services rendered. Answers internal and external inquiries from patients, providers and other departments. Performs other duties as assigned. Demonstrates ability to perform competencies as outlined in Access Competency Assessment tools. Able to speak, read and follow instructions in English. Prioritizes several tasks and work independently. Orientation to detail and strong customer service skills. Familiarity with health insurance products and regulations. Knowledge of medical terminology. Completion of Bootcamp training. Is able to handle busy Healthcare environment in Emergency/Trauma Room.
(Changed Major to Health Care): Criminal Justice May 2004 University of Phoenix San Diego, CA
High School Diploma Jun 2001 Mission Bay High School San Diego, CA
  • 2009- Everyday Heroes Employee & Physician Recognition program Award for Delivering excellent service and making a difference to Kaiser Permanente members and the community. My commitment was exemplary to Benjamin K. Chu, MD, MPH -President of the Kaiser Foundation Health Plan  Hospitals in the Southern California Region and Jeffrey Weisz, MD -executive medical director in the Southern California Permanente Medical Group.
  • 2006/2010- Have received numerous on the Spot Recognition's from Patients to express Patient Satisfaction & a job well done. On the Spot Recognition's are either submitted to Kaiser Member services or Management Team.

  • 2010- Team Excellence Award for Participating in the Recognition ED & Admit Performance & Patient Priorities Team.

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Resume Details

This is a real resume for a Financial Counselor in Spring Valley, California with experience working for such companies as Kaiser Permanente Hospital, Scripps Memorial La Jolla Hospital. This is one of the hundreds of Financial Counselor resumes available on our site for free. Use these resumes as templates to get help creating the best Financial Counselor resume.

Previous Companies:

  • Kaiser Permanente Hospital
  • Scripps Memorial La Jolla Hospital

Previous Job Positions:

  • Financial Counselor
  • Access Representative


  • University of Phoenix
  • Mission Bay High School

Level of Education:

  • (Changed Major to Health Care)
  • High School Diploma

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