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Fpt North America - Field Service Manager Resume Example

William Brown
Responsible Director of Customer Support proficient in installation and maintenance service of  CNC milling machine tools dedicated to metal cutting industries. Passionate and motivated, with a drive for excellence with extensive experience in the North America territory.
  • Customer and Personal Service
  • Computers and Electronics
  • Service Orientation
  • Complex Problem Solving
  • Operation Monitoring
  • Engineering and Technology
  • Troubleshooting
  • Repairing
  • Equipment Maintenance
  • Installation
Field Service Manager 01/2001 to Present
FPT North America Livonia, Michigan
  • Provide leadership and management of the US branch subsidiary for an Italian Cnc machine tools manufacturer utilized on aerospace, power generation, mold and die machining production plants.
  • Identify and maintain strong relationship with customers, key partners, suppliers and distributors. .
  • Support national distributors closing sales of million dollar equipment and products in new territories.
  • Administrate Field service contracts, monitor order flow, schedules projects including preventive maintenance.
  • High level problem solving skills for technical manufacturing matters and be able to understand and troubleshoot for those issues serving as liaison between corporate engineering and manufacturing plants.
Senior Installation engineer 01/1995 to 01/2001
FPT North America Livonia, MI
  • Organized installations, startup of new CNC milling & boring machines.for production of mold & die , aerospace, power generation  through North America  
  • Collaborated with the headquarter tech center to resolve technical issues and drive design improvements.
  • Completed machines run off  following order specification, including electrical training and diagnostic.
  • Analyzed operational processes, escalation procedures for identifying opportunities of improvements.
  • Ensure highest standards of safety, quality, and integrity creating a continuous improvement culture.
Field Control engineer 04/1987 to 01/1995
Saimp Sistemi Padua -Italy
Performed installation, start up and run off of CNC grinder machines with Siemens CNC for robotized turn keys assembly engine plants,  utilizing  electrical and mechanical ability on automation equipment's
• Trained controls engineers, manufacturing and skilled electricians on Siemens Cnc /Plc / Servo products
• Effective problem solver and has ability to provide great customer service when interfacing with customers
• Worked independently with minimal direction as detailed task oriented until project completion.
• Assembled and wired control cabinets following electrical drawings as per customer specs.
• Ability to read hydraulic, mechanic, electric schematics and supported Service Department to develop scope of work and cost estimates for new projects
• Extensive experience on start up, installation and repair AC/DC drives and analog instruments at component            levels using oscilloscope and signal generators.
• Complete project installation at engine plants in: NISSAN (Spain), TOFAS (Turkey), BMW (Austria)   MAN (Germany), Lombardini (Tunisia), FIAT, Lamborghini, VM Motor (Italy), Nanjing Corp (China)      
Associate Degree: Computer Information System Dec 2014 Schoolcraft College - Livonia, Michigan Computer Information System
Associate of Science: Business Information Technology Dec 2010 Schoolcraft College - Livonia, MI Business Information Technology
Bachelor of Science: Applied Technology Apr 2008 Eastern Michigan University - Ypsilanti, Michigan Applied Technology
Magna cum lauden
Associate of Science: Business Honor Apr 2004 Schoolcraft College - Applied Electronic
Citizenship - American
Native speaker of Italian and fluent in English language
Additional Information
Citizenship - American
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Resume Details

This is a real resume for a Field Service Manager in Canton, Michigan with experience working for such companies as Fpt North America, Saimp Sistemi. This is one of the hundreds of Field Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Field Service Manager resume.

Previous Companies:

  • FPT North America
  • Saimp Sistemi

Previous Job Positions:

  • Field Service Manager
  • Senior Installation engineer
  • Field Control engineer


  • Schoolcraft College
  • Eastern Michigan University

Level of Education:

  • Associate Degree
  • Associate of Science
  • Bachelor of Science

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